FAQ

Ordering and delivery

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account.

We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account.

Just visit here and follow the instructions on-screen.

Where is my order confirmation?

This is automatically sent to your email address when you place an order.

If you haven’t received your order confirmation within 24 hours, please get in touch at 3ceasymarkham@gmail.com just in case there’s a problem with your order.

Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel.

Please accept our apologies if your order is canceled because of a problem at our end.

We’ll always offer an alternative product and process your refund in full, as quickly as possible.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via 3ceasymarkham@gmail.com, we may be able to cancel your order before it’s processed.

With that being said, we ask you to keep this in mind when placing an order on our website.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it.

If you need to order a greater quantity or an additional product, simply place a new order online.

What countries do you ship to?

For now, we only ship to USA or Canadian addresses.

We plan on expanding, please subscribe to our newsletter for lattest updates.

How much is shipping?

Shipping costs depend on the item you’ve ordered and the place where it’s being delivered.

Please refer to this page, and choose Markham as sender's location, to check the postage fees for different destination.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery.

In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

What is consolidated shipping?

As the name would suggest, consolidated shipping is a method of shipping that pools a large number of parcels in hopes that shipping couriers, especially lesser known ones, would take them as a bulk order and deliver them at an overall lower cost.

 

For AB,BC,ON,QC customer:

This method would certainly be one of the most economical shipping options and the service standard (how soon it can be deliver) is usually within reasonable timeframe due to larger volumes of parcels.

For the rest of Canadian customer:

This method may not be the most economical option as there is usually smaller volume of parcels hence the price difference is not as substantial comparing to a parcel shiping to a more populated provinces.

For US customer:

This shipping method is not yet available as we are figuring out the logistic.

Returns

Can I return or exchange an item?

You can absolutely return your item to us, within 30 days of delivery for any non special order parts that have not been installed or used in any way. 

We do, however, ask that you please keep this in mind when placing an order on our website, as there will be a 5% restocking fees applied on all cancellations and returns that are not due to a defect or error by 3C to cover non-refundable payment processing fees.

Except in cases of a product defect, or an error by 3C-Easy Markham, the buyer will be responsible for all shipping costs.

 

How do I return an item?

Please contact our customer service team via 3ceasymarkham@gmail.com.

Providing the return is within the 30-day warranty period and meets our return criteria, we will issue you with a return note by email.

You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via 3ceasymarkham@gmail.com with the details. We’ll respond within 48 hours.

However, if you just don’t like the product for any reason, there will be a 5% restocking fees applied on all cancellations and returns that are not due to a defect or error by 3C to cover non-refundable payment processing fees.

Except in cases of a product defect, or an error by 3C-Easy Markham, the buyer will be responsible for all shipping costs.

International Shipping

I am an international customer, am I responsible for import taxes or duty once they incurred?

In short, YES, you as a customer are responsible for any import taxes or duty.

Import duties, taxes, and brokerage fees are NOT included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages.

These charges are recipient’s responsibility as we are only charging the transportation fee for the packages.

You may check with your country’s customs office to determine what these additional costs will be.