Version 2.3

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1. Scope of Warranty

3C-Easy Markham (“the Company”) provides a limited warranty on cellphone repair services performed by the Company. This warranty applies solely to defects in replacement parts supplied by the Company and workmanship performed by the Company, subject to the terms and limitations set forth herein.

This warranty applies exclusively to the specific component(s) replaced or repaired by 3C-Easy Markham and does not extend to any other components or functions of the device, unless damage to such components is directly caused by the Company’s repair service.

For iPhone screen replacement services only, the Company utilizes a tier-based classification system (Basic, Standard, Premium, Premium Plus).
Screen replacements for Samsung and all other device brands do not use a tier system and remain subject to the general screen warranty terms set forth in this policy.

The duration of warranty coverage varies by repair type, component, and—where applicable—screen tier, and may extend up to one hundred eighty (180) days, as specified in Section 2 below.

This policy applies exclusively to repair services. Warranty coverage for accessories is governed separately under the Company’s Accessories Warranty Policy.

Nothing in this policy limits or excludes consumer rights that cannot be waived under the Ontario Consumer Protection Act, 2002 (CPA).

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2. Warranty Coverage Periods

iPhone Screen Replacement (Tier-Based)

Basic iPhone screens include limited defect coverage intended to ensure functionality at the time of installation. No extended warranty is provided for Basic tier screens.

Warranty Coverage

Definitions

• Genuine Manufacturer Replacement Screen refers to a replacement screen manufactured by, or supplied under authorization of, the original device manufacturer for the specific Android model.

• All Other Replacement Screen Options include aftermarket, third-party refurbished, non-manufacturer or non-specify replacement screens.

Scope & Limitations

• Warranty coverage applies only to the replacement screen installed by the Company and does not extend to any other device components or functions unless damage to such components is directly caused by the Company’s repair service.

• Cosmetic differences, brightness variance, or color tone differences within industry-acceptable tolerances do not constitute defects.

Nothing in this section limits or excludes consumer rights that cannot be waived under the Ontario Consumer Protection Act, 2002.

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Other Repair Services (All Brands)

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3. Covered Warranty Claims

During the applicable warranty period, the Company shall, at its sole discretion, repair or replace the affected component at no additional charge if the malfunction is determined by the Company to have resulted directly from:

a) Manufacturing or material defects in replacement parts supplied by the Company;
b) Errors in workmanship arising directly from the repair service performed by the Company; or
c) Additional device damage caused solely and directly by a repair error attributable to the Company.

For clarity, coverage under this warranty is limited to the repaired or replaced component(s) only, except where additional damage is directly attributable to the Company’s repair.

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4. Exclusions and Limitations

This warranty expressly excludes, and the Company shall have no obligation with respect to, any defect, damage, or malfunction resulting from:

a) Physical damage or liquid damage occurring after completion of the repair, including but not limited to drops, cracks, dents, pressure damage, or water exposure;
b) Repairs, alterations, or tampering performed by any party other than the Company or its authorized personnel;
c) Software, firmware, operating system updates, configuration changes, or data corruption;
d) Normal wear and tear, including but not limited to cosmetic deterioration and gradual battery capacity degradation.

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5. Warranty Claim Procedure

To obtain warranty service, the customer must:

a) Present valid proof of repair, including a receipt or transaction record issued by the Company;
b) Contact the Company and provide relevant repair details;
c) Deliver the device to the Company’s store for inspection and assessment.

Initial assessments are generally completed within sixty (60) minutes; however, assessment time is not guaranteed.

If the claim is determined to be covered, the Company shall provide repair or replacement at no charge. If the claim is not covered, the Company shall provide an explanation and, if applicable, a cost estimate for further service.

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6. Limitation of Liability and Remedies

This warranty is non-transferable and applies solely to the original customer and the original device serviced by the Company.

To the fullest extent permitted by applicable law, the Company’s sole and exclusive obligation, and the customer’s sole and exclusive remedy, under this warranty shall be limited to, at the Company’s discretion:

a) Repair of the affected component; or
b) Replacement of the affected component; or
c) Refund of the original amount paid for the specific repair service giving rise to the claim.

Under no circumstances shall the Company’s total liability exceed the original repair fee actually paid by the customer.

The Company shall not be liable for any indirect, incidental, consequential, or special damages, including but not limited to loss of data, loss of use, loss of business, or loss of profits, even if advised of the possibility of such damages.

Customers acknowledge and agree that they are solely responsible for backing up all data prior to service, and that data loss does not constitute a defect in parts or workmanship.

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7. Chargeback, Dispute, and Mitigation Obligations

Before initiating any payment dispute, chargeback, or legal claim, the customer agrees to notify the Company and provide a reasonable opportunity to inspect and remedy the issue in accordance with this warranty.

Failure to present the device for inspection or refusal to cooperate with the warranty assessment process may result in denial of warranty service and shall be considered a failure to mitigate damages.

Any chargeback, dispute, or claim submitted without first following the warranty claim procedure outlined in this policy may be contested using documentation including, but not limited to:

• This warranty policy

• Proof of service and customer acknowledgment

• Diagnostic findings and inspection records

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8. Ontario Consumer Protection Act Compliance Statement

Nothing in this warranty policy is intended to exclude, restrict, or modify any non-waivable rights or remedies available to consumers under the Ontario Consumer Protection Act, 2002 or other applicable consumer protection legislation.

To the extent permitted by law, all warranties and conditions not expressly stated herein, including any implied warranties or conditions, are limited in duration and scope to the maximum extent allowed under applicable legislation.

Where the Consumer Protection Act applies, remedies provided under this warranty are intended to be consistent with and supplementary to the consumer’s statutory rights, and shall not be interpreted as providing remedies beyond those required by law.

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9. Governing Law and Jurisdiction

This warranty policy shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.

The parties agree that any dispute arising out of or relating to this warranty or the repair services provided shall be resolved in the courts of Ontario, and, where applicable, within the jurisdiction of the Ontario Small Claims Court.

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10. Related Policies

This warranty policy should be read in conjunction with the Company’s:

• Return Policy

• Privacy Policy

• Shipping Policy

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11. Contact Information

3C-Easy Markham
4300 Steeles Ave E, Unit B06
Markham, Ontario

📞 Phone / Text: +1 647-482-3239
📧 Email: NEO@3CEZ.CA

END OF POLICY