Cellphone Repair Warranty Policy | 3C-Easy Markham

(In-Store Repairs – Parts + Workmanship)

Version 2.4

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Warranty Summary — Clear & Simple

• Repair warranty applies only to parts and workmanship provided by 3C-Easy Markham.
• Warranty period varies by repair type and screen tier.
• Coverage applies only to the specific repaired component(s).
• Does not include post-repair damage, software issues, pre-existing conditions, or unrelated components.
• Original manufacturer water resistance is not guaranteed after repair.
• Data backup is the customer’s responsibility.

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1. Scope of Warranty

3C-Easy Markham (“the Company”) provides a limited warranty on cellphone repair services performed by the Company.

This warranty applies only when the Company supplies the replacement part and performs the repair.

This policy does not apply to components sold separately without installation by the Company.

Nothing in this policy limits or excludes consumer rights that cannot be waived under the Ontario Consumer Protection Act, 2002 (CPA).

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2. Warranty Coverage Periods

iPhone Screen Replacement (Tier-Based)

Basic iPhone screens include limited defect coverage intended to ensure functionality at the time of installation. No extended warranty is provided for Basic tier screens.

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Android Screen Replacement

Definitions

Genuine Manufacturer Replacement Screen refers to a replacement screen manufactured by, or supplied under authorization of, the original device manufacturer.

All Other Replacement Screen Options include aftermarket, third-party refurbished, or non-manufacturer screens.

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Other Repair Services (All Brands)

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3. Covered Warranty Claims

During the applicable warranty period, the Company shall, at its sole discretion, repair or replace the affected component at no additional charge if the malfunction is determined to have resulted directly from:

a) Manufacturing or material defects in replacement parts supplied by the Company;
b) Errors in workmanship arising directly from the repair service performed by the Company; or
c) Additional device damage caused solely and directly by a repair error attributable to the Company.

Coverage is limited strictly to the repaired or replaced component(s), except where additional damage is directly caused by the Company’s repair.

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4. Exclusions and Limitations

This warranty does not apply to any defect, damage, or malfunction resulting from:

a) Physical damage or liquid damage occurring after repair, including drops, cracks, dents, pressure damage, or water exposure;
b) Repairs, alterations, or tampering performed by any party other than the Company;
c) Software updates, firmware issues, configuration changes, or data corruption;
d) Normal wear and tear, including cosmetic deterioration or gradual battery capacity degradation;
e) Improper use, misuse, or failure to follow manufacturer guidelines.

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4A. Pre-Existing Conditions

This warranty does not apply to defects or failures resulting from pre-existing device conditions identified prior to or during service, including but not limited to:

• Bent, warped, or structurally compromised frame or housing
• Evidence of prior liquid intrusion
• Previously repaired, modified, or aftermarket components
• Internal board instability unrelated to the repaired component

Where pre-existing structural or electrical conditions contribute to post-repair malfunction, such issues shall not be considered defects in parts or workmanship.

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4B. Structural Integrity and Frame Condition

Modern smartphone components rely on proper frame alignment and internal structural integrity.

If the device frame, housing, or internal support structure is bent, warped, or compromised, subsequent failure of installed components may occur and shall not constitute a defect under this warranty.

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4C. Latent or Unrelated Board Failure

The Company shall not be responsible for delayed, progressive, or unrelated device failures occurring after repair, including but not limited to motherboard failure, charging IC failure, baseband issues, display driver failure, or other internal circuit malfunction not directly caused by the repair performed.

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4D. Water Resistance and Sealing Disclaimer

Devices originally rated for water or dust resistance may not retain original manufacturer specifications following repair.

While the Company applies professional sealing techniques where applicable, original factory-level water resistance or ingress protection (IP rating) is not guaranteed after service.

Liquid damage occurring after repair is not covered under this warranty.

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4E. Common Post-Repair Damage Clarification

For clarity, warranty coverage applies only to defects in parts or workmanship provided by the Company.

Damage resulting from impact, pressure, liquid exposure, debris accumulation, use of incompatible accessories, or unrelated internal circuit instability after repair does not constitute a defect under this warranty.

Where post-repair physical stress or external factors are identified through professional inspection, such conditions shall not be covered.

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5. Warranty Claim Procedure

To obtain warranty service, the customer must:

a) Present valid proof of repair issued by the Company;
b) Provide relevant repair details;
c) Deliver the device to the Company’s store for inspection.

Initial assessments are generally completed within sixty (60) minutes; however, assessment time is not guaranteed.

If the claim is covered, repair or replacement will be provided at no charge. If not covered, an explanation and cost estimate will be provided.

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6. Limitation of Liability and Remedies

This warranty is non-transferable and applies solely to the original customer and the original device serviced.

To the fullest extent permitted by law, the Company’s sole obligation and the customer’s sole remedy shall be limited to:

a) Repair of the affected component;
b) Replacement of the affected component; or
c) Refund of the original amount paid for the specific repair service giving rise to the claim.

Under no circumstances shall the Company’s total liability exceed the original repair fee paid.

The Company shall not be liable for any indirect, incidental, or consequential damages, including loss of data, loss of use, business interruption, or loss of profits.

Customers acknowledge responsibility for backing up all data prior to service.

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7. Chargeback, Dispute, and Mitigation Obligations

Before initiating any payment dispute, chargeback, or legal claim, the customer agrees to notify the Company and provide a reasonable opportunity to inspect and remedy the issue in accordance with this policy.

Failure to present the device for inspection or refusal to cooperate with the assessment process may result in denial of warranty service.

Chargebacks submitted without following this procedure may be contested using documentation including:

• This warranty policy
• Proof of service and acknowledgment
• Diagnostic findings and inspection records

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8. Ontario Consumer Protection Act Compliance

Nothing in this policy excludes or limits non-waivable rights under the Ontario Consumer Protection Act, 2002.

Where applicable, remedies under this warranty are consistent with and supplementary to statutory rights.

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9. Governing Law and Jurisdiction

This policy is governed by the laws of Ontario and applicable federal laws of Canada.

Any disputes shall be resolved within the courts of Ontario, including, where applicable, the Ontario Small Claims Court.

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10. Related Policies

This policy should be read in conjunction with the Company’s:

• Return Policy
• Privacy Policy
• Shipping Policy

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11. Contact Information

3C-Easy Markham
4300 Steeles Ave E, Unit B06
Markham, Ontario

📞 +1 647-482-3239
📧 SUPPORT@3CEZ.CA

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END OF POLICY