Cellphone & Tablet Repair Warranty Policy | 3C-Easy Markham

In-Store Repairs — Parts and Workmanship

Version 2.7

Last Updated: October 16, 2026

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Warranty Summary — Clear and Simple

This policy applies to eligible cellphone and tablet repair services performed by 3C-Easy Markham.
The warranty covers eligible replacement components supplied by the Company and workmanship performed during the specific repair.
Warranty periods vary according to the repair type, device category, and selected replacement component tier.
Coverage ordinarily applies only to the component or service identified in the original repair record, except where the Company's workmanship directly causes additional damage.
A warranty inspection or reasonable assessment is required before coverage can be confirmed.
Damage or malfunctions attributable to post-repair impact, excessive pressure, liquid exposure, misuse, unrelated software problems, pre-existing conditions, or unrelated component failures are not covered by this conventional warranty.
Internal OLED or LCD damage may occur without visible external glass damage. Such damage is not automatically considered either physical damage or a manufacturing defect; its cause must be reasonably assessed.
Original manufacturer water- or dust-resistance specifications are not guaranteed after repair.
Customers are strongly advised to back up their data before service.
Approved warranty repairs are performed without additional charges for the covered component or corrective workmanship.
Nothing in this policy excludes or limits any consumer right or remedy that cannot lawfully be waived under applicable legislation.

1. Scope of Warranty

3C-Easy Markham, operated by 2718240 Ontario Inc. (the "Company"), provides a limited conventional warranty on eligible cellphone and tablet repair services performed by the Company.

This warranty ordinarily applies where:

a) the Company supplied the replacement component or performed the relevant repair;

b) the Company installed, repaired, or serviced the applicable component; and

c) the repair is identified in an invoice, receipt, or other verifiable service record issued or maintained by the Company.

Coverage is limited to the specific component repaired or replaced and the workmanship directly associated with that service, except where additional damage is directly attributable to the Company's repair.

This conventional warranty does not apply to:

Components sold separately without installation by the Company;
Customer-supplied replacement components, insofar as parts-defect coverage is concerned;
Defects or damage attributable to work performed by another repair provider;
Accessories sold separately; or
Standalone diagnostic services that do not include a completed repair, except for any obligations arising from the Company's performance of those services.

Components purchased without installation are governed by the Company's separate Component Warranty Policy.

Any workmanship-related obligations for services involving customer-supplied components are governed by the applicable service authorization and mandatory law.

This conventional warranty is provided in addition to any mandatory condition, warranty, right, or remedy arising under applicable law.

Nothing in this policy excludes or limits any right that cannot lawfully be waived.

2. Beginning of the Warranty Period

Unless otherwise expressly agreed in writing, the applicable conventional warranty period begins on the date the completed device is made available to the customer for collection following the repair, as documented in the Company's service records.

Where applicable, the Company will record the service completion date and customer notification or availability date.

The warranty period does not restart or extend solely because:

a) the customer does not immediately collect the completed device;

b) the device is not immediately used;

c) the customer is unavailable during part of the warranty period; or

d) ownership of the device is subsequently transferred.

Where a covered replacement or corrective repair is provided under this conventional warranty, the replacement component will ordinarily remain covered for the balance of the original applicable warranty period, unless a longer period is expressly confirmed in writing or required by law.

Warranty service does not independently extinguish any additional statutory rights or protections.

3. Warranty Coverage Periods

3.1 iPhone Screen Replacement — Tier-Based Coverage

The following limited warranty periods apply to eligible iPhone screen replacements according to the replacement component tier selected by the customer.

Screen Tier	Parts Coverage	Workmanship Coverage
Basic	Seven (7) days	No extended conventional workmanship coverage beyond the Company's responsibility for the completed installation
Standard	Thirty (30) days	Thirty (30) days
Premium	Ninety (90) days	Ninety (90) days
Premium Plus	One hundred eighty (180) days	Ninety (90) days

3.1.1 Basic-Tier Clarification

Basic iPhone screens are budget-oriented replacement options provided with limited parts-defect coverage intended primarily to confirm proper functionality at installation and during the seven-day coverage period.

The Basic tier does not include an extended conventional workmanship warranty comparable to the Standard, Premium, or Premium Plus tiers.

This limitation does not exclude responsibility for defective workmanship, damage directly attributable to the Company's installation, or any statutory obligation that cannot lawfully be restricted.

3.1.2 Premium Plus — Extended Parts Coverage

Premium Plus iPhone screens include:

One hundred eighty (180) days of limited parts coverage; and
Ninety (90) days of limited workmanship coverage.

After the first ninety (90) days, an eligible claim under the extended conventional warranty must relate to a confirmed defect in the replacement screen component rather than an installation workmanship issue.

For approved claims within the extended parts coverage period, the Company will provide the replacement component and labour reasonably necessary to complete the covered corrective repair at no additional charge.

The extended parts coverage does not independently extend the conventional workmanship warranty beyond ninety (90) days.

All coverage remains subject to the applicable terms, conditions, and exclusions of this policy.

3.2 Android Smartphone Screen Replacement

The following limited warranty periods apply to eligible screen replacements performed on supported Android smartphones.

Screen Type	Parts Coverage	Workmanship Coverage
Genuine manufacturer or authorized service-pack screen	Ninety (90) days	Ninety (90) days
Refurbished original screen	Thirty (30) days	Thirty (30) days
Aftermarket or other replacement screen	Thirty (30) days	Thirty (30) days

3.2.1 Component Classification

A genuine manufacturer or authorized service-pack screen is a replacement assembly manufactured by, supplied by, or distributed through an authorized channel of the original device manufacturer.

A refurbished original screen generally incorporates an original manufacturer display panel that has been professionally restored or reconditioned using replacement glass or other components where necessary.

An aftermarket screen is a third-party replacement assembly not represented as a genuine manufacturer service-pack component or refurbished original display.

3.2.2 Warranty Applicability

Warranty coverage applies to confirmed defects in the supplied replacement component, including eligible manufacturing or refurbishment defects, and workmanship issues directly attributable to the Company's original installation.

The applicable replacement component type and warranty period will be identified in the customer's invoice, receipt, or repair record where applicable.

All coverage remains subject to the conditions and exclusions established under this Warranty Policy.

3.3 Tablet Screen, Display, and Digitizer Replacement

The following limited warranty periods apply to eligible screen, display assembly, and touch-digitizer replacement services performed on supported Apple iPad and Android tablet devices.

Device / Replacement Tier	Parts Coverage	Workmanship Coverage
Apple iPad — Aftermarket Standard	Thirty (30) days	Thirty (30) days
Apple iPad — Aftermarket Premium	Ninety (90) days	Ninety (90) days
Android Tablet — Genuine Manufacturer Component	Ninety (90) days	Ninety (90) days
Android Tablet — Aftermarket, Refurbished, or Other Replacement Component	Thirty (30) days	Thirty (30) days

3.3.1 Apple iPad — Aftermarket Standard

Aftermarket Standard components are third-party replacement parts selected to provide functional restoration at a cost-effective price.

These components include thirty (30) days of limited parts and workmanship coverage against confirmed component defects and failures directly attributable to the Company's original installation.

3.3.2 Apple iPad — Aftermarket Premium

Aftermarket Premium components consist of higher-tier replacement options classified by the Company as either:

a) enhanced aftermarket replacement components, commonly designated Aftermarket Plus; or

b) professionally refurbished original manufacturer components.

These components include ninety (90) days of limited parts and workmanship coverage.

Coverage applies to:

Confirmed manufacturing or material defects affecting the replacement component under normal operating conditions;
Defects attributable to refurbishment or reconditioning of a supplied refurbished component;
Premature component failures directly attributable to covered defects in the supplied replacement part; and
Failures directly attributable to the Company's original installation workmanship during the applicable coverage period.

For approved warranty claims, replacement parts and the labour reasonably necessary to complete the covered corrective repair will be provided at no additional charge.

A refurbished original component generally incorporates original manufacturer hardware professionally restored using replacement materials or components where necessary.

Refurbished components are not represented as brand-new or manufacturer-certified unless expressly identified as such.

The Aftermarket Premium designation identifies a differentiated replacement component tier and its associated warranty coverage. It does not guarantee complete equivalence with every characteristic, specification, or function of the original factory-installed component.

3.3.3 Android Tablet Replacement Components

Genuine manufacturer replacement components installed in supported Android tablets include ninety (90) days of limited parts and workmanship coverage.

All other replacement components, including aftermarket, refurbished, or alternative replacement assemblies, include thirty (30) days of limited parts and workmanship coverage unless otherwise expressly agreed in writing before service.

For this section, genuine manufacturer components are those manufactured by, supplied by, or distributed through an authorized channel of the original device manufacturer.

3.3.4 Functional Characteristics and Compatibility

Aftermarket and refurbished replacement components may differ from original manufacturer components in characteristics including:

Display brightness, colour reproduction, resolution, and viewing angles;
Touch sensitivity and responsiveness;
Stylus or Apple Pencil compatibility;
Display calibration and other device-specific functions.

Disclosed differences arising from the selected component's specifications or compatibility limitations do not independently constitute warranty defects.

However, intermittent or nonfunctional touch input, unexpected loss of supported functionality, or another malfunction attributable to a covered defect in the installed replacement component remains eligible for warranty assessment.

A component limitation does not excuse a failure to provide functionality expressly represented by the Company as supported by the selected replacement part.

All claims remain subject to the conditions and exclusions of this policy.

3.3.5 Warranty Identification

The applicable replacement tier and warranty period will be identified in the customer's invoice, receipt, or repair record.

Coverage is determined by the specific replacement component and service performed rather than solely by the device model or repair price.

Warranty commencement is governed by Section 2.

3.4 Other Repair Services — Supported Cellphones and Tablets

The following limited warranty periods apply to eligible repairs involving batteries, charging ports, cameras, internal components, and motherboard-level services on supported cellphone models.

Where the Company performs comparable services on tablet devices, the applicable warranty period will be identified in the service estimate, authorization, or repair receipt.

Repair Item	Parts Coverage	Workmanship Coverage
Battery replacement (aftermarket)	Ninety (90) days	Ninety (90) days
Genuine Apple battery replacement	One hundred eighty (180) days — extended coverage provided by 3C-Easy Markham	Ninety (90) days
Charging-port replacement	Ninety (90) days	Ninety (90) days
Rear or front camera replacement	Ninety (90) days	Ninety (90) days
Microphone or speaker replacement	Ninety (90) days	Ninety (90) days
Button or flex-cable replacement	Ninety (90) days	Ninety (90) days
Motherboard (board-level) repair	Thirty (30) days, unless otherwise stated in writing	Thirty (30) days, unless otherwise stated in writing
Other eligible modular component repairs	As stated in the service record	As stated in the service record

For clarity, the fixed warranty periods in this table apply to eligible cellphone repairs. Tablet repairs other than those expressly covered under Section 3.3 are subject to the specific warranty terms disclosed before authorization.

3.4.1 Genuine Apple Battery Replacement — Extended Warranty

Genuine Apple battery replacements performed by 3C-Easy Markham include:

Parts Coverage: One hundred eighty (180) days from the applicable warranty commencement date.
Workmanship Coverage: Ninety (90) days from the applicable warranty commencement date.

The extended parts warranty applies to confirmed manufacturing or material defects, or premature failures attributable to defects in the supplied battery under normal operating conditions.

For approved warranty claims, replacement parts and labour necessary to complete the covered corrective repair will be provided at no additional charge, including during the extended parts coverage period.

The extended parts coverage does not independently extend the original conventional workmanship warranty beyond ninety (90) days.

This warranty is independently provided by 3C-Easy Markham and does not constitute an Apple-issued or Apple-backed service warranty.

All coverage remains subject to the exclusions and conditions established under this policy.

3.4.2 Motherboard (Board-Level) Repairs

Unless otherwise expressly agreed in writing before service, motherboard and other board-level repairs performed by the Company include a standard thirty (30)-day limited warranty covering the specific fault or repair work identified in the original service record.

Coverage applies to failures directly attributable to the original repair and does not extend to unrelated motherboard faults, pre-existing damage, newly developed defects, or excluded conditions.

Certain high-risk services may be offered with a shorter conventional warranty period, limited guarantee, or no additional conventional guarantee where the nature of the device's condition makes ongoing reliability uncertain.

Any such arrangement must be clearly disclosed and agreed to before the applicable service is authorized.

These arrangements do not exclude responsibility for workmanship or other obligations that cannot lawfully be waived.

3.4.3 Services Subject to Specific Warranty Terms

Data-recovery services, liquid-damage treatments, diagnostic services, temporary repairs, and other high-risk services may be subject to specific written warranty or service terms.

Such terms must be disclosed before authorization where they materially affect the customer's rights or the scope of the service.

Any limitation remains subject to applicable law.

3.5 General Warranty Application

3.5.1 Parts Coverage

Parts coverage applies to confirmed defects attributable to the replacement component supplied and installed by the Company, including eligible manufacturing, material, and refurbishment defects.

Normal wear, external damage, unrelated device failures, and other excluded conditions are not covered unless otherwise required by law.

3.5.2 Workmanship Coverage

Workmanship coverage applies to defects or failures directly attributable to the Company's original repair or installation work.

It does not constitute a guarantee of unrelated components or the overall future reliability of the device.

3.5.3 Approved Warranty Claims

Where a warranty claim is approved, the Company will provide an appropriate corrective service or remedy without charging for the covered replacement component or covered workmanship.

The available remedies and treatment of unavailable replacement parts are governed by Sections 20 and 21.

3.5.4 Warranty Duration Following Corrective Service

Warranty repairs do not automatically restart or extend the original conventional warranty period.

The Company will record the corrective service performed and its completion date.

Any additional statutory protection or expressly agreed warranty remains unaffected.

3.5.5 General Conditions

All coverage remains subject to the claim procedures, limitations, exclusions, and other conditions of this policy.

Nothing in this section restricts any right, remedy, or obligation that cannot lawfully be excluded or limited.

4. What This Warranty Covers

Subject to reasonable inspection or assessment and the remaining terms of this policy, a warranty claim may qualify where the reported malfunction results directly from:

a) a manufacturing, material, or applicable refurbishment defect in a replacement component supplied by the Company;

b) a workmanship error directly arising from the repair performed by the Company; or

c) additional device damage directly attributable to an error in the repair performed by the Company.

Examples of potentially covered conditions include:

A replacement screen that develops a confirmed internal component defect without evidence that an excluded external cause produced the failure;
A replacement touchscreen that becomes non-responsive because of a confirmed component defect;
A replacement battery confirmed to be internally defective;
A replacement charging port, camera, speaker, microphone, button, or flex cable that fails because of a covered defect;
A component incorrectly connected, aligned, secured, or installed by the Company;
A refurbished screen that fails because of a defect in the refurbishment or reconditioning process; or
Direct damage to another device component caused by the Company during the original repair.

The appearance of a symptom after repair does not, by itself, establish a defect in the replacement component or workmanship.

The Company will reasonably assess the available evidence to determine the likely cause of the reported malfunction.

5. Coverage Is Limited to the Repaired Component

Except where additional damage is directly attributable to the Company's repair, conventional warranty coverage applies only to the component or service identified in the original repair record.

For example:

A screen-replacement warranty does not cover an unrelated charging, camera, battery, motherboard, Face ID, fingerprint-sensor, or software problem;
A battery-replacement warranty does not cover an unrelated charging-port, power-management, motherboard, display, or liquid-damage problem; and
A charging-port warranty does not cover a defective charger, cable, battery, charging controller, motherboard, or unrelated internal circuit.

Repairing one component does not constitute a guarantee of the overall condition, remaining life, or future reliability of the entire device.

However, this provision does not exclude responsibility for additional damage directly attributable to the Company's work or any obligation imposed by applicable law.

6. General Exclusions

This conventional warranty does not cover defects, damage, deterioration, or malfunctions to the extent they are reasonably determined to result from the following excluded causes rather than a covered component defect or workmanship issue:

a) Dropping, impact, crushing, bending, twisting, puncturing, or other physical damage occurring after service;

b) Excessive pressure applied to the display, housing, back cover, camera area, frame, or internal components;

c) Liquid exposure, condensation, moisture, corrosion, contamination, or debris;

d) Damage caused by sand, dust, dirt, metal particles, cleaning products, chemicals, unsuitable adhesive, or extreme temperatures;

e) Misuse, neglect, abuse, improper storage, or use contrary to reasonable manufacturer guidance;

f) Damage attributable to subsequent repairs, disassembly, adjustments, alterations, or tampering performed by another party;

g) Damage attributable to defective, damaged, incompatible, counterfeit, uncertified, or inappropriate chargers, cables, accessories, cases, screen protectors, or power sources;

h) Software updates, operating-system changes, firmware issues, malware, configuration changes, account restrictions, data corruption, or application-related problems unrelated to the covered repair;

i) Normal wear and tear, cosmetic deterioration, scratches, coating deterioration, or gradual battery-capacity reduction;

j) Additional damage resulting from continued use after a suspected defect, battery swelling, overheating, liquid exposure, or other unsafe condition becomes reasonably apparent;

k) Events outside the Company's reasonable control; or

l) Other causes unrelated to the supplied replacement component or workmanship performed by the Company.

The presence of an excluded condition does not automatically invalidate an otherwise eligible warranty claim where that condition is unrelated to the reported defect.

Warranty decisions will be based on a reasonable assessment of causation and available evidence.

7. Screen-Specific Exclusions and Clarifications

7.1 Internal Display Damage Without Broken Glass

An OLED or LCD display may sustain internal damage even where the outer glass is not visibly cracked.

Symptoms may include:

Black spots or ink-like marks;
Coloured lines;
Flickering or flashing;
A fully or partially black display;
Image distortion;
Touch failure;
Spreading discolouration; or
Partial or complete image loss.

These symptoms may arise from a manufacturing or component defect, physical damage, electrical failure, or another cause.

Where inspection reasonably establishes that internal damage resulted from impact, pressure, bending, twisting, or another excluded external cause, the condition is not covered, even if the external glass remains intact.

The absence of visible broken glass does not automatically establish either warranty eligibility or physical damage.

7.2 Cracked, Chipped, or Separated Glass

Cracked, chipped, crushed, or otherwise physically damaged glass is excluded where the damage is attributable to an external cause.

Glass lifting, separation, or delamination remains eligible for assessment where the condition may result from defective component bonding, manufacturing, refurbishment, or installation workmanship.

Normal cosmetic wear and damage resulting from external forces are not covered.

7.3 Touchscreen Problems

Touchscreen failure may be covered where it is confirmed to result from a defect in the replacement screen or the Company's installation.

Touchscreen issues are not covered where reasonably determined to result from:

Physical or pressure damage;
A bent or shifting frame;
Liquid exposure;
Unrelated software or firmware behaviour;
Motherboard or touch-controller failure unrelated to the repair;
Incompatible accessories;
Third-party damage or improper disassembly; or
Another cause unrelated to the covered component or workmanship.

7.4 Display Characteristics

Aftermarket and refurbished displays may differ from the original factory-installed screen in:

Brightness;
Colour temperature and accuracy;
Viewing angles;
Refresh behaviour;
Power consumption;
Touch response;
Glass texture;
Bezel dimensions; or
Other technical characteristics.

A characteristic consistent with the disclosed specifications or limitations of the selected replacement tier does not constitute a warranty defect solely because it differs from the original manufacturer display.

However, this provision does not exclude confirmed component defects or failures affecting functionality expressly represented as supported by the replacement part.

8. Battery-Specific Exclusions and Clarifications

A battery warranty covers confirmed defects in the supplied replacement battery and eligible installation workmanship.

The Company does not guarantee a particular number of operating hours, charging cycles, days between charges, or battery-health percentage because battery performance depends on numerous factors, including:

Device model and age;
Display brightness and refresh rate;
Cellular signal strength;
Background activity;
Installed applications;
Temperature;
Charging habits;
Software version;
Motherboard efficiency; and
Overall usage patterns.

Battery coverage does not extend to:

a) Expected gradual capacity reduction;

b) Battery drain attributable to software, settings, applications, network conditions, or another device component;

c) Failure caused by an unrelated motherboard short;

d) Charging-controller or power-management failure unrelated to the repair;

e) Charging-port or cable failure;

f) Liquid exposure occurring after repair;

g) Battery damage attributable to puncture, crushing, bending, excessive heat, or other external physical causes;

h) Damage caused by unsuitable charging equipment; or

i) Battery swelling or failure attributable to external damage, excessive heat, or an unrelated device condition.

Battery swelling, abnormal heating, charging instability, or unexpectedly rapid deterioration remains eligible for warranty assessment where a defect in the supplied replacement battery may be responsible.

Where the device displays a battery-verification, unknown-part, service, or similar notification because of manufacturer software restrictions or component pairing, that notification alone does not establish that the battery is defective.

However, an undisclosed incompatibility or a failure of functionality expressly promised by the Company remains subject to assessment.

9. Cameras, Sensors, Biometrics, and Paired Components

Certain devices contain cameras, biometric systems, sensors, displays, batteries, and other components that may be paired, calibrated, serialized, or software-restricted by the original manufacturer.

The Company does not guarantee that every manufacturer pairing message, verification notice, calibration function, battery-health display, True Tone feature, Face ID function, fingerprint function, or similar software-dependent feature will remain available following repair unless expressly represented as supported.

Where a particular function is materially affected by the selected component or repair method, the Company will disclose known limitations where reasonably practicable before authorization.

Face ID, fingerprint recognition, proximity sensors, ambient-light sensors, cameras, and related systems may be particularly sensitive to impact, liquid exposure, frame deformation, prior repair, and internal movement.

A biometric or sensor failure arising from a subsequent drop, impact, pressure event, liquid exposure, or third-party repair is not covered where the failure is attributable to that subsequent event.

This section does not exclude responsibility for damage caused by the Company's workmanship or failure to provide functionality expressly agreed upon.

10. Pre-Existing Conditions

This conventional warranty does not cover failures reasonably determined to result from pre-existing conditions unrelated to the repair performed by the Company.

Pre-existing conditions may include:

A bent, warped, dented, cracked, or structurally compromised frame or housing;
Prior liquid intrusion, corrosion, or contamination;
Previous repair attempts;
Missing screws, shields, brackets, seals, or internal components;
Damaged connectors, solder pads, flex cables, or motherboard traces;
Previously installed aftermarket, modified, transferred, or refurbished components;
An unstable or intermittently failing motherboard;
Battery swelling;
Damaged mounting points;
Prior overheating;
Hidden impact damage;
Software instability; or
Other conditions unrelated to the repair performed by the Company.

A pre-existing condition does not automatically invalidate warranty coverage merely because it is present.

Where such a condition is reasonably determined to have caused the reported failure, the failure is not considered a covered defect in the Company's supplied component or workmanship.

Where a defect in the supplied component or an error in the Company's workmanship independently contributes to the malfunction, the claim will be assessed according to the applicable coverage and legal requirements.

11. Structural Integrity and Frame Condition

Modern smartphone and tablet displays, batteries, back covers, charging assemblies, cameras, and internal flex cables depend on proper frame alignment and structural support.

Where a frame, mid-frame, housing, back cover, mounting point, or internal support is bent, warped, cracked, separated, or otherwise compromised:

A replacement screen may lift, crack, develop pressure damage, or fail internally;
A back cover may not seal or remain attached;
Internal components may shift;
Flex cables may be compressed or damaged; and
Original water- or dust-resistance characteristics may be further reduced.

Failures reasonably determined to result from compromised structural integrity are not covered by this conventional warranty unless the relevant structural damage was directly caused by the Company.

The presence of structural damage does not automatically exclude an unrelated, otherwise eligible component defect.

12. Latent, Progressive, or Unrelated Internal Failure

The Company does not guarantee against delayed, progressive, intermittent, or unrelated failures that were not caused by the repair performed.

Examples include:

Motherboard or logic-board failure;
Charging-controller failure;
Power-management integrated-circuit failure;
Baseband or cellular failure;
Wi-Fi or Bluetooth failure;
Display-driver or touch-controller failure;
Storage or memory failure;
Processor failure;
Sensor-circuit failure;
Internal short-circuiting;
Damaged interposer or board-layer connections;
Software corruption; or
Failure of another ageing component.

A device may temporarily function after a repair while still containing an unrelated intermittent or progressive fault.

Successful completion of a particular repair does not constitute a representation that every internal circuit has been tested or that the device is free from unrelated defects.

This section does not exclude failures directly attributable to the Company's original repair or supplied component.

13. Liquid-Damaged and No-Power Devices

Liquid-damaged, heavily corroded, electrically shorted, no-power, and previously repaired devices carry an increased risk of hidden or progressive failure.

Where the Company agrees to service such a device, the applicable diagnostic authorization, repair terms, and written service notes will govern the scope of work and any additional conventional warranty offered.

Unless expressly stated otherwise in writing:

Liquid-damage treatment does not guarantee permanent recovery;
Motherboard repair does not guarantee against unrelated future circuit failure;
Data recovery is not guaranteed;
Existing corrosion or contamination may continue to affect the device; and
Additional failures may develop after the device leaves the Company.

Any special warranty limitation or no-guarantee arrangement must be disclosed before the affected service is authorized.

The unpredictable condition of a device does not eliminate the Company's responsibility to perform authorized services with the care and quality required by applicable law.

14. Water- and Dust-Resistance Disclaimer

Devices originally advertised as water-resistant or dust-resistant may not retain their original factory specifications after opening, repair, impact, ageing, adhesive deterioration, frame deformation, or prior service.

Where applicable, the Company may install replacement adhesive or apply professional sealing techniques.

However, unless expressly stated otherwise in writing, the Company does not represent or guarantee that the repaired device:

Has been restored to its original ingress-protection rating;
Is waterproof;
Is suitable for submersion;
Will resist future liquid or moisture exposure; or
Meets the manufacturer's original factory-testing standards.

Customers are advised to keep repaired devices away from water, steam, excessive humidity, pools, showers, sinks, and other sources of liquid exposure.

Liquid damage occurring after repair is not covered where attributable to subsequent exposure rather than a covered workmanship defect or another cause for which the Company is legally responsible.

15. Data, Accounts, and Software

Customers are strongly advised to back up all important data before service wherever reasonably possible.

Repair work may require the device to be opened, powered, restarted, updated, reset, restored, or tested.

Although the Company will exercise reasonable care, the availability, integrity, or successful recovery of data cannot be guaranteed.

Subject to applicable law, this conventional repair warranty does not provide additional coverage for:

Lost, deleted, inaccessible, or corrupted data unrelated to a covered failure;
Account-lock or activation-lock issues;
Forgotten passcodes or passwords;
Software incompatibility;
Operating-system failure;
Application malfunction;
Cloud-synchronization problems;
Manufacturer server restrictions; or
Data-recovery expenses unrelated to an obligation of the Company.

Nothing in this section excludes responsibility for loss directly attributable to conduct for which the Company is legally liable.

The Company's Privacy Policy and applicable device-repair privacy terms also apply.

16. Customer Inspection Following Repair

Customers are encouraged to inspect and test the repaired device as soon as reasonably practicable after service.

Depending on the repair, testing may include:

Display image and brightness;
Touchscreen operation;
Charging;
Microphones and speakers;
Cameras;
Buttons;
Vibration;
Cellular, Wi-Fi, and Bluetooth functions;
Proximity and ambient-light sensors;
Biometric functions; and
General physical condition.

Customer acceptance of the device at collection does not eliminate coverage for a later confirmed defect arising within the applicable warranty period.

Customers should notify the Company promptly after discovering a possible defect and discontinue use where continued operation may cause additional damage or create a safety risk.

17. Warranty Claim Procedure

To request service under this conventional warranty, the customer should:

a) Contact the Company within the applicable warranty period;

b) Provide the original invoice, receipt, repair reference, or sufficient information for the Company to reasonably identify the original transaction;

c) Make the original repaired device available for inspection;

d) Provide a reasonable description of the reported symptoms and when they began;

e) Disclose any relevant post-repair impact, pressure event, liquid exposure, third-party repair, or other occurrence; and

f) Reasonably cooperate with inspection and testing.

Where a customer reports a suspected covered defect within the applicable warranty period, the claim will not be rejected solely because the Company schedules or completes the subsequent inspection after that period has expired.

The device must ordinarily be delivered to the Company's physical store for inspection.

Photographs, videos, messages, and remote descriptions may assist with preliminary assessment but may not establish the cause of the reported failure.

Customers should not permit third-party disassembly or repair before the Company has had a reasonable opportunity to inspect the device, except where urgent action is reasonably necessary to prevent further damage or address a safety concern.

Any subsequent work by another party will be considered according to its actual effect on the claimed defect.

Nothing in this section restricts applicable statutory remedies.

18. Inspection and Assessment

Warranty coverage is not automatically approved merely because a device is presented during an applicable warranty period.

The Company will assess claims reasonably and in good faith based on available evidence, including:

The condition of the device;
The condition of the repaired component;
Reported symptoms;
Available diagnostic information;
Evidence of impact, pressure, liquid exposure, corrosion, or tampering;
Device history;
Pre-existing conditions;
Relevant repair records; and
Other reasonably available technical evidence.

The Company may conduct non-invasive inspection and testing reasonably necessary to assess the reported condition.

Where further disassembly or invasive diagnostics may involve material additional risk or customer charges, the Company will explain the proposed procedure and obtain appropriate authorization before proceeding.

The Company will endeavour to complete warranty assessments within a reasonable period, taking into account the nature of the reported issue and the testing required.

More complex cases may require component substitution, additional observation, or further diagnostic work.

Any proposed charge for additional non-warranty diagnostics will be disclosed for authorization before the chargeable work begins.

19. Outcomes of an Inspection

Following reasonable inspection, the Company may determine that:

a) The claim is covered;

b) The reported condition is not covered;

c) Additional testing is required;

d) The device has both a covered issue and an unrelated issue; or

e) The available evidence is insufficient to determine the cause without further diagnostic work.

Where a claim is covered, the Company will provide an appropriate remedy without charging for the covered replacement component or corrective workmanship.

Where a condition is not covered, the Company may provide:

An explanation of the inspection findings;
Photographs or other supporting information where reasonably available;
A quotation for further repair; or
The option to collect the device without further service.

Additional chargeable repairs will not be performed without customer authorization.

Where both covered and unrelated issues are present, the Company will distinguish the work required to resolve the covered defect from any optional additional repair.

20. Available Warranty Remedies

Where a covered defect is confirmed, the Company may, subject to applicable law and the nature of the claim:

a) Correct the workmanship issue;

b) Repair the affected component;

c) Replace the affected component with an identical or reasonably equivalent option;

d) Offer an agreed store credit; or

e) Provide an appropriate partial or full refund of the amount originally paid for the affected repair.

The appropriate remedy will be determined reasonably, taking into account:

The nature and severity of the defect;
The feasibility of corrective repair;
Availability of equivalent replacement components;
The age and condition of the device;
The original repair transaction;
Previous warranty repair attempts; and
Applicable legal obligations.

Covered corrective work will be performed without additional charges for covered parts or workmanship.

Store credit will not be imposed as the sole remedy where the customer is legally entitled to another form of relief.

Any materially different component substitution requires customer agreement.

Where mandatory law grants the customer a particular remedy or choice of remedies, applicable law prevails.

21. Replacement-Part Availability

Some replacement components may become discontinued, delayed, backordered, unavailable in the original colour, or no longer obtainable in the same quality tier.

Where the identical component is unavailable, the Company may propose:

A replacement of reasonably equivalent functionality and quality;
A different colour, subject to customer approval;
An alternative replacement tier with an appropriate agreed price adjustment;
Store credit, where accepted by the customer; or
A refund or other appropriate resolution.

A substitute component should be reasonably comparable in functionality and quality to the original covered component.

The Company will not automatically substitute a lower-tier component for a higher-tier component without informing the customer and obtaining agreement.

An approved warranty claim will not attract additional charges merely because the identical replacement part is unavailable.

Where the customer elects an optional upgrade beyond a reasonably equivalent covered replacement, any additional charge must be disclosed and agreed to before installation.

Any applicable mandatory remedy remains unaffected.

22. Third-Party Costs and Expenses

Unless otherwise required by applicable law or expressly authorized by the Company, this conventional warranty does not independently provide reimbursement for:

Repairs performed by another shop;
Third-party diagnostic fees;
Travel or transportation;
Shipping or courier expenses;
Lost wages;
Replacement-device purchases;
Rental-device expenses;
Data-recovery services; or
Other third-party expenses.

Customers should provide the Company with a reasonable opportunity to inspect and address a reported covered defect before arranging third-party corrective work, where reasonably practicable.

This section does not exclude reimbursement or compensation that may be available under applicable law, including where the Company is legally responsible for the resulting loss.

23. Limitation of Liability

The Company's obligations under this conventional warranty are limited to the repair services and replacement components covered by the policy, subject to applicable law.

The Company does not assume responsibility for failures, damage, or losses unrelated to the repair performed or replacement component supplied.

To the extent permitted by applicable law, the Company does not provide additional contractual compensation under this conventional warranty for indirect or consequential losses arising from circumstances for which the Company is not legally responsible.

Potential losses may include:

Loss of device use;
Business interruption;
Lost revenue or profits;
Loss of opportunity;
Third-party service expenses; or
Replacement-device expenses.

However, no provision in this policy limits or excludes liability for:

a) Damage directly attributable to the Company's negligent or defective workmanship where such liability cannot lawfully be excluded;

b) Fraud or wilful misconduct;

c) Breach of a mandatory statutory condition or warranty; or

d) Any other loss, right, remedy, or liability that cannot lawfully be limited or excluded.

Nothing in this section establishes a blanket limitation of liability equal to the original repair charge.

Any dispute concerning compensation beyond the remedies offered under this conventional warranty will be assessed in accordance with applicable law and the circumstances of the claim.

24. Original Customer and Original Device

This conventional warranty applies to the original device serviced by the Company and the repair transaction recorded in the Company's service records.

Warranty administration ordinarily requires the original customer or sufficient evidence identifying the original repair transaction.

Where ownership of the device has been transferred, the Company may request proof of the original repair or authorization where reasonably necessary to verify the claim.

The warranty cannot be transferred to a different device or an unrelated repair.

Nothing in this section restricts a right or remedy that must legally remain available to a subsequent owner or another eligible claimant.

25. Chargebacks and Payment Disputes

Customers are encouraged to contact the Company and follow the warranty claim procedure before initiating a chargeback or other payment dispute, where reasonably practicable.

This allows the Company an opportunity to:

Inspect the device;
Determine the reported cause;
Preserve relevant evidence;
Explain the findings; and
Provide any remedy available under this policy or applicable law.

Nothing in this policy restricts a customer's lawful right to dispute a transaction.

The Company reserves the right to respond to a chargeback or payment dispute using relevant records, including:

This Warranty Policy;
The invoice or receipt;
Service authorization records;
Communications with the customer;
Pre-repair and post-repair photographs;
Diagnostic and inspection findings;
Warranty assessment records; and
Evidence of post-repair damage, liquid exposure, tampering, or unrelated failure.

Any disclosure of customer information will be limited to what is reasonably necessary and permitted under applicable privacy law.

26. Ontario Consumer-Protection Rights

Nothing in this policy excludes, limits, or waives a condition, warranty, right, or remedy that cannot lawfully be excluded, limited, or waived under Ontario law.

Rights may arise under the Consumer Protection Act, 2002, the Sale of Goods Act, or other applicable legislation.

In particular, statutory protections relating to the acceptable quality of consumer services and applicable implied conditions or warranties remain in effect regardless of shorter conventional warranty periods.

This policy describes the Company's voluntary repair warranty and operates in addition to applicable statutory protections.

Where a provision conflicts with a mandatory legal requirement, the mandatory requirement prevails.

27. Customers From Other Provinces and Territories

Where mandatory consumer-protection legislation from another Canadian province or territory applies to a transaction, this policy will be interpreted consistently with those requirements.

No governing-law, warranty-period, or liability provision in this policy deprives a consumer of a protection that cannot lawfully be waived.

28. Related Policies and Terms

This policy should be read together with the Company's applicable:

A written service authorization, diagnostic agreement, or product-specific term may establish additional or more specific conditions for a particular repair.

Any material warranty limitation or variation must be disclosed and agreed to before the affected service is authorized.

A term introduced solely on a final receipt does not retroactively reduce a warranty expressly agreed upon when the service was authorized.

Where terms conflict, applicable mandatory law prevails. Subject to mandatory law, a specifically agreed term governing the particular service takes precedence over a general provision of this policy.

29. Severability

If any provision of this policy is found to be invalid, illegal, or unenforceable, that provision will be severed or limited to the extent permitted by applicable law.

The remaining provisions will continue in effect to the extent legally permissible.

No provision will be interpreted as excluding or restricting a right that cannot lawfully be waived.

30. Governing Law

This policy and the related repair transaction are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

This provision does not prevent the application of mandatory consumer-protection laws or jurisdictional rights applicable to a particular transaction.

31. Policy Version and Changes

The conventional warranty terms ordinarily applicable to a repair are those disclosed and agreed upon when the customer authorized the service.

Where the Company subsequently updates this Warranty Policy, the revised terms will apply prospectively to new repair transactions.

A later policy version will not retroactively reduce an existing customer's agreed conventional warranty coverage without a lawful and mutually agreed variation.

Where a subsequent version provides greater protection, the Company may voluntarily extend those benefits to existing repairs.

Any additional statutory protection remains unaffected.

32. Contact Information

3C-Easy Markham

2718240 Ontario Inc. O/A 3C-Easy Markham

4300 Steeles Avenue East, Unit B06
Markham, Ontario, Canada
L3R 0Y5

Telephone: +1 647-482-3239
Email: SUPPORT@3CEZ.CA

End of Policy — Version 2.7