Cell phone Repair Warranty Policy | 3C-Easy Markham

In-Store Repairs — Parts and Workmanship
Version 2.5

Last updated: July 12, 2026

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Warranty Summary — Clear and Simple

This policy applies only to cellphone repair services performed by 3C-Easy Markham.
The warranty covers only the replacement parts supplied by the Company and the workmanship performed during the specific repair.
Warranty periods vary according to the repair type, device category, and selected screen tier.
Coverage applies only to the component or service identified on the original repair receipt.
A warranty inspection is required before coverage can be confirmed.
Post-repair physical damage, pressure damage, liquid exposure, misuse, software problems, pre-existing conditions, and unrelated component failures are not covered.
Internal OLED or LCD damage may occur without visible external glass damage and is not automatically considered a manufacturing defect.
Original manufacturer water- or dust-resistance specifications are not guaranteed after repair.
The customer is responsible for backing up all data before service.
Nothing in this policy limits any consumer right or remedy that cannot lawfully be waived under applicable consumer-protection legislation.

1. Scope of Warranty

3C-Easy Markham, operated by 2718240 Ontario Inc. (the “Company”), provides a limited conventional warranty on eligible cellphone repair services performed by the Company.

This warranty applies only where:

a) the Company supplied the replacement component;
b) the Company installed or repaired the component; and
c) the repair is identified on a valid invoice or receipt issued by the Company.

Coverage is limited to the specific component repaired or replaced and the workmanship directly associated with that repair.

This policy does not apply to:

components sold separately without installation by the Company;
customer-supplied components;
repair attempts, modifications, or services performed by another party;
accessories sold separately; or
diagnostic services that do not include a completed repair.

Components purchased without installation are governed by the Component Warranty Policy.

This conventional warranty is provided in addition to any mandatory right, condition, warranty, or remedy that may apply under applicable law. Nothing in this policy excludes or limits a right that cannot lawfully be waived.

2. Beginning of the Warranty Period

Unless otherwise stated in writing, the applicable warranty period begins on the date the completed device is returned or made available to the customer following the repair.

The warranty does not restart or extend because:

the customer does not immediately collect the device;
the device is not immediately used;
the customer is unavailable during part of the warranty period; or
the device is later sold, transferred, or given to another person.

Where a covered replacement is provided under this conventional warranty, the replacement component will ordinarily remain covered for the balance of the original warranty period, unless a longer period is required by law or expressly confirmed by the Company in writing.

3. Warranty Coverage Periods

3.1 iPhone Screen Replacement — Tier-Based Coverage

Screen Tier	Parts Coverage	Workmanship Coverage
Basic	Seven (7) days	Not included beyond the Company’s responsibility for the completed installation
Standard	Thirty (30) days	Thirty (30) days
Premium	Ninety (90) days	Ninety (90) days
Premium Plus	One hundred eighty (180) days	Ninety (90) days

Basic-Tier Clarification

Basic iPhone screens are budget-oriented replacement options provided with limited parts-defect coverage intended primarily to confirm proper functionality at the time of installation and during the seven-day coverage period.

The Basic tier does not include an extended workmanship warranty comparable to the Standard, Premium, or Premium Plus tiers.

Nothing in this section excludes responsibility for damage directly caused by the Company’s installation or any right that cannot lawfully be waived.

Premium Plus Clarification

For Premium Plus iPhone screens:

parts are covered for one hundred eighty (180) days; and
workmanship is covered for ninety (90) days.

After the first ninety (90) days, an eligible claim must relate to a confirmed defect in the replacement screen itself rather than installation workmanship.

3.2 Android Screen Replacement

Screen Type	Parts Coverage	Workmanship Coverage
Genuine manufacturer or authorized service-pack screen	Ninety (90) days	Ninety (90) days
Refurbished original screen	Thirty (30) days	Thirty (30) days
Aftermarket or other replacement screen	Thirty (30) days	Thirty (30) days

A genuine manufacturer or authorized service-pack screen is a replacement assembly manufactured by, supplied by, or distributed through an authorized channel of the original device manufacturer.

A refurbished original screen generally contains an original manufacturer display panel that has been professionally restored using one or more replacement exterior components.

An aftermarket or other replacement screen is a replacement assembly not supplied as a genuine manufacturer service-pack component.

The exact option selected will be identified on the customer’s invoice, receipt, or repair record where applicable.

3.3 Other Repair Services — All Supported Cellphone Brands

Repair Item	Parts Coverage	Workmanship Coverage
Battery replacement	Ninety (90) days	Ninety (90) days
Charging-port replacement	Ninety (90) days	Ninety (90) days
Rear or front camera replacement	Ninety (90) days	Ninety (90) days
Microphone or speaker replacement	Ninety (90) days	Ninety (90) days
Button or flex-cable replacement	Ninety (90) days	Ninety (90) days
Other eligible modular component repairs	As stated on the receipt	As stated on the receipt

Board-level repairs, data-recovery services, liquid-damage treatments, diagnostic services, temporary repairs, and services expressly described as having no guarantee or limited guarantee are covered only to the extent stated in writing on the applicable receipt, work authorization, or service record.

4. What This Warranty Covers

Subject to inspection and the remaining terms of this policy, a claim may qualify for coverage where the Company reasonably determines that the reported malfunction resulted directly from:

a) a manufacturing or material defect in a replacement component supplied by the Company;

b) an error in workmanship directly arising from the repair performed by the Company; or

c) additional device damage caused solely and directly by an error attributable to the Company’s repair.

Examples of potentially covered conditions may include:

a replacement screen that develops a confirmed internal manufacturing defect without evidence of impact, bending, excessive pressure, liquid exposure, or other external cause;
a replacement touchscreen that becomes non-responsive because of a confirmed component defect;
a replacement battery confirmed to be internally defective;
a replacement charging port, camera, speaker, microphone, button, or flex cable that fails because of a covered defect;
a component that was not correctly connected, aligned, secured, or installed by the Company; or
direct damage to another part of the device caused by the Company during the original repair.

The existence of a symptom after repair does not, by itself, establish that the replacement part or workmanship is defective. The device must be inspected so that the cause can be reasonably assessed.

5. Coverage Is Limited to the Repaired Component

Except where additional damage was caused directly by the Company’s repair, coverage applies only to the component or service listed on the original repair receipt.

For example:

a screen-replacement warranty does not cover a later charging, camera, battery, motherboard, Face ID, fingerprint-sensor, or software problem;
a battery-replacement warranty does not cover a later charging-port, power-management, motherboard, display, or liquid-damage problem; and
a charging-port warranty does not cover a defective charger, cable, battery, charging controller, motherboard, or unrelated internal circuit.

Repairing one component does not constitute a guarantee of the overall condition, remaining life, or future reliability of the entire device.

6. General Exclusions

This conventional warranty does not cover any defect, damage, deterioration, or malfunction caused or contributed to by:

a) dropping, impact, crushing, bending, twisting, puncturing, or other physical damage after service;

b) excessive pressure applied to the display, housing, back cover, camera area, frame, or internal components;

c) liquid exposure, condensation, moisture, corrosion, contamination, or debris;

d) damage caused by sand, dust, dirt, metal particles, adhesive, cleaning products, chemicals, excessive heat, or cold;

e) misuse, neglect, abuse, improper storage, or use contrary to manufacturer guidance;

f) repairs, disassembly, adjustments, alterations, or tampering performed by anyone other than the Company after service;

g) use of defective, damaged, incompatible, counterfeit, uncertified, or inappropriate chargers, cables, accessories, cases, screen protectors, or power sources;

h) software updates, operating-system changes, firmware issues, malware, configuration changes, account restrictions, data corruption, or application-related problems;

i) normal wear and tear, cosmetic deterioration, scratches, coatings wearing away, or gradual reduction in battery capacity;

j) continued use of the device after a suspected defect, swelling, overheating, liquid exposure, or other unsafe condition becomes apparent;

k) events outside the Company’s reasonable control; or

l) any condition that is not a defect in the component supplied or workmanship performed by the Company.

7. Screen-Specific Exclusions and Clarifications

7.1 Internal Display Damage Without Broken Glass

An OLED or LCD display may be damaged internally even where the outer glass is not visibly cracked.

Symptoms may include:

black spots or ink-like marks;
coloured lines;
flickering;
flashing;
a fully black or partially black display;
image distortion;
touch failure following pressure or impact;
spreading display discolouration; or
image loss after the device has been bent or compressed.

Where inspection indicates internal display damage caused by impact, pressure, bending, twisting, or another external force, the condition is considered physical damage and is not covered, even if the exterior glass appears intact.

7.2 Cracked, Chipped, or Separated Glass

Cracked, chipped, crushed, deeply scratched, lifted, or separated glass is not covered unless the Company determines that the condition resulted directly from a workmanship error rather than post-repair damage or use.

7.3 Touchscreen Problems

Touchscreen failure may be covered where it is confirmed to result from a defect in the replacement screen.

Touchscreen issues are not covered where they result from:

physical or pressure damage;
a bent or shifting frame;
liquid exposure;
software or firmware behaviour;
motherboard or touch-controller failure;
incompatible accessories;
third-party disassembly; or
another condition unrelated to the replacement screen.

7.4 Display Characteristics

Aftermarket and refurbished displays may differ from the original factory-installed screen in brightness, colour temperature, viewing angle, refresh behaviour, power consumption, touch response, glass feel, bezel size, or other characteristics.

A characteristic consistent with the selected replacement tier is not considered a defect solely because it differs from an original manufacturer display.

8. Battery-Specific Exclusions and Clarifications

A battery warranty covers confirmed defects in the replacement battery and covered workmanship.

It does not guarantee a particular number of operating hours, charge cycles, days between charges, or battery-health percentage because battery performance varies according to:

device model and age;
display brightness and refresh rate;
cellular signal strength;
background activity;
installed applications;
temperature;
charging habits;
software version;
motherboard efficiency; and
overall usage patterns.

Battery coverage does not include:

expected gradual capacity reduction;
battery drain caused by software, settings, applications, network conditions, or another component;
failure caused by a motherboard short;
charging-controller or power-management failure;
charging-port or cable failure;
post-repair liquid exposure;
puncture, crushing, bending, overheating, or other physical damage;
damage caused by an unsuitable charger or power source; or
battery swelling or failure caused by external damage, excessive heat, or another device condition.

Where the device reports a battery-verification, unknown-part, service, or similar notification because of manufacturer software restrictions or component pairing, that notification alone does not establish that the battery is defective.

9. Cameras, Sensors, Biometrics, and Paired Components

Certain devices contain cameras, biometric systems, sensors, displays, batteries, and other components that may be paired, calibrated, serialized, or software-restricted by the original manufacturer.

The Company does not guarantee that all manufacturer pairing messages, verification notices, calibration functions, battery-health displays, True Tone features, Face ID functions, fingerprint functions, or similar software-dependent features will remain available following a repair unless expressly confirmed in writing.

Face ID, fingerprint recognition, proximity sensors, ambient-light sensors, cameras, and related systems may be particularly sensitive to impact, liquid exposure, frame deformation, prior repair, and internal movement.

A biometric or sensor failure occurring after a later drop, impact, pressure event, liquid exposure, or third-party repair is not covered merely because the failure appeared after the Company’s earlier service.

10. Pre-Existing Conditions

This warranty does not cover failures caused or contributed to by a pre-existing condition, whether the condition was known, unknown, visible, hidden, intermittent, or discovered only after disassembly.

Pre-existing conditions may include:

a bent, warped, dented, cracked, or structurally compromised frame or housing;
prior liquid intrusion, corrosion, or contamination;
previous repair attempts;
missing screws, shields, brackets, seals, or internal components;
damaged connectors, solder pads, flex cables, or motherboard traces;
previously installed aftermarket, modified, transferred, or refurbished components;
an unstable or intermittently failing motherboard;
battery swelling;
damaged mounting points;
prior overheating;
hidden impact damage;
software instability; or
another condition unrelated to the repair performed by the Company.

Where a pre-existing structural, electrical, mechanical, or software condition contributes to a later malfunction, that malfunction is not considered a defect in the Company’s replacement part or workmanship.

11. Structural Integrity and Frame Condition

Modern smartphone displays, batteries, back covers, charging assemblies, cameras, and internal flex cables depend on proper frame alignment and structural support.

Where a frame, mid-frame, housing, back cover, mounting point, or internal support is bent, warped, cracked, separated, or otherwise compromised:

a replacement screen may lift, crack, develop pressure damage, or fail internally;
a back cover may not seal or remain attached;
internal components may shift;
flex cables may be compressed or damaged;
the device may place uneven pressure on installed components; and
original water- or dust-resistance characteristics may be further reduced.

Failures caused or contributed to by a compromised structure are not covered unless the structural damage was directly caused by the Company.

12. Latent, Progressive, or Unrelated Internal Failure

The Company is not responsible under this warranty for delayed, progressive, intermittent, or unrelated device failures that were not caused by the repair performed.

Examples include:

motherboard or logic-board failure;
charging-controller failure;
power-management integrated-circuit failure;
baseband or cellular failure;
Wi-Fi or Bluetooth failure;
display-driver or touch-controller failure;
storage or memory failure;
processor failure;
sensor-circuit failure;
internal short-circuiting;
damaged interposer or board-layer connections;
software corruption; or
failure of another ageing component.

A device may temporarily function after a repair while still containing an unrelated intermittent or progressive fault. The successful completion of one repair is not a representation that every internal circuit has been tested or that the device is free from other defects.

13. Liquid-Damaged and No-Power Devices

Liquid-damaged, heavily corroded, shorted, no-power, and previously repaired devices carry an increased risk of hidden or progressive failure.

Where the Company agrees to service such a device, the applicable diagnostic authorization, repair terms, and written service notes will govern the scope of work and any warranty offered.

Unless expressly stated otherwise in writing:

liquid-damage treatment is not a guarantee of permanent recovery;
motherboard repair is not a guarantee against future circuit failure;
data recovery is not guaranteed;
unrelated corrosion may continue to affect the device; and
additional failures may develop after the device leaves the Company.

14. Water- and Dust-Resistance Disclaimer

Devices originally advertised as water-resistant or dust-resistant may not retain their original factory specifications after opening, repair, impact, age, adhesive deterioration, frame deformation, or prior service.

Where applicable, the Company may install replacement adhesive or apply professional sealing techniques. However, the Company does not represent or guarantee that the repaired device:

has been restored to its original ingress-protection rating;
is waterproof;
is suitable for submersion;
will resist future liquid or moisture exposure; or
meets the manufacturer’s original factory-testing standard.

Customers should keep repaired devices away from water, steam, high humidity, pools, showers, sinks, rain, and other sources of liquid exposure.

Liquid damage occurring after repair is not covered.

15. Data, Accounts, and Software

The customer is responsible for backing up all important data before service.

Repair work may require the device to be opened, powered, restarted, updated, reset, restored, or tested. Although the Company takes reasonable care, no repair service can guarantee that data will remain available.

Except where prohibited by law, the warranty does not cover:

lost, deleted, inaccessible, or corrupted data;
account-lock or activation-lock issues;
forgotten passcodes or passwords;
software incompatibility;
operating-system failure;
application malfunction;
cloud-synchronization problems;
manufacturer server restrictions; or
data-recovery expenses.

The Company’s Privacy Policy and applicable device-repair privacy terms also apply.

16. Customer Inspection Following Repair

Customers are encouraged to inspect and test the repaired device as soon as reasonably possible after service.

Depending on the repair, testing may include:

display image and brightness;
touchscreen operation;
charging;
microphones and speakers;
cameras;
buttons;
vibration;
cellular, Wi-Fi, and Bluetooth functions;
proximity and ambient-light sensors;
biometric functions; and
general physical condition.

A customer’s initial acceptance of the device does not eliminate coverage for a later confirmed defect arising within the applicable warranty period.

However, customers should contact the Company promptly after noticing a possible defect and should discontinue use where continued use may cause additional damage or create a safety concern.

17. Warranty Claim Procedure

To request warranty service, the customer must:

a) contact the Company within the applicable warranty period;

b) present a valid invoice, receipt, or repair record issued by the Company;

c) provide the original device repaired by the Company;

d) provide a reasonable description of the symptoms and when they began;

e) disclose any post-repair drop, impact, pressure event, liquid exposure, third-party repair, or other relevant occurrence; and

f) reasonably cooperate with inspection and testing.

The device must ordinarily be delivered to the Company’s physical store for inspection. Photographs, videos, messages, or remote descriptions may assist with preliminary review but may not be sufficient to determine warranty eligibility.

The customer must not disassemble the device or permit another party to attempt a repair before the Company has had a reasonable opportunity to inspect it.

18. Inspection and Assessment

Warranty coverage is not automatically approved merely because a device is presented during the applicable warranty period.

The Company will assess the claim reasonably and in good faith based on:

the condition of the device;
the condition of the repaired component;
reported symptoms;
available diagnostic information;
evidence of impact, pressure, liquid, corrosion, or tampering;
device history;
pre-existing conditions;
relevant repair records; and
any other reasonably available evidence.

The Company may open or disassemble the device where reasonably necessary to assess the claim.

The Company will aim to complete an initial assessment promptly. Many initial assessments may be completed within approximately sixty (60) minutes, but no completion time is guaranteed. More complex cases may require additional testing, part substitution, observation, or diagnostic work.

19. Outcomes of an Inspection

Following inspection, the Company may determine that:

a) the claim is covered;

b) the condition is not covered;

c) additional testing is required;

d) the device has both a covered issue and an unrelated issue; or

e) the available evidence is insufficient to determine the cause without further diagnostic work.

Where a claim is covered, the Company will provide an appropriate remedy without charging for the covered part or covered workmanship.

Where a condition is not covered, the Company may provide:

an explanation of the inspection findings;
photographs or other supporting information where reasonably available;
a quotation for further repair; or
the option to collect the device without further service.

Additional repairs will not be performed without the customer’s authorization.

20. Available Warranty Remedies

Where a covered defect is confirmed, the Company may, subject to applicable law:

a) correct the workmanship issue;

b) repair the affected component;

c) replace the affected component with the same or a functionally comparable option;

d) provide store credit; or

e) refund some or all of the amount originally paid for the specific repair giving rise to the claim.

The remedy will be selected reasonably after considering:

the nature of the defect;
the feasibility of repair;
replacement-part availability;
the age and condition of the device;
the amount originally paid;
previous warranty attempts; and
applicable legal obligations.

Where mandatory law grants the customer a particular remedy or choice of remedy, the mandatory law will prevail.

21. Replacement-Part Availability

Some replacement parts may be discontinued, delayed, backordered, unavailable in the original colour, or no longer obtainable in the same quality tier.

Where the exact component is unavailable, the Company may offer:

a functionally comparable replacement;
a different colour, subject to customer approval;
an alternative quality tier with an appropriate price adjustment;
store credit; or
a refund of the eligible repair amount.

The customer will be informed before a materially different replacement option is installed.

22. No Coverage for Third-Party Costs

Unless required by applicable law or expressly authorized by the Company in writing before the expense is incurred, this conventional warranty does not reimburse:

repairs performed by another shop;
third-party diagnostic fees;
travel or transportation;
shipping or courier costs;
lost wages;
replacement-device purchases;
rental-device costs;
data-recovery services; or
any other third-party expense.

The Company must be given a reasonable opportunity to inspect and address a reported covered issue before another repair provider performs work on the device.

23. Limitation of Liability

To the fullest extent permitted by applicable law, the Company’s total liability relating to a repair will not exceed the amount originally paid for the specific repair service giving rise to the claim.

Except where prohibited by law, the Company will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses, including:

loss or corruption of data;
loss of device use;
business interruption;
lost revenue or profits;
loss of opportunity;
third-party repair expenses;
replacement-device costs; or
losses resulting from a condition unrelated to the repair performed.

Nothing in this section limits liability for fraud, wilful misconduct, or another liability that cannot lawfully be limited or excluded.

24. Original Customer and Original Device

This conventional warranty applies only to:

the original customer named or identified in the repair transaction; and
the original device serviced by the Company.

The warranty is not transferable to another device or repair.

Where ownership of the original device is transferred, the Company may require the original purchaser to authorize the warranty claim or provide proof of the original transaction.

This section remains subject to any non-waivable right under applicable law.

25. Chargebacks and Payment Disputes

Customers are encouraged to contact the Company and follow the warranty claim procedure before initiating a chargeback or other payment dispute, where reasonably possible.

This gives the Company an opportunity to:

inspect the device;
determine the cause of the reported issue;
preserve relevant evidence;
explain the findings; and
provide any remedy available under this policy or applicable law.

Nothing in this policy restricts a customer’s lawful right to dispute a transaction.

The Company reserves the right to respond to a chargeback or payment dispute using relevant records, including:

this warranty policy;
the invoice or receipt;
service authorization records;
communications with the customer;
pre-repair and post-repair photographs;
diagnostic and inspection findings;
warranty-assessment records; and
evidence of post-repair damage, liquid exposure, tampering, or unrelated failure.

26. Ontario Consumer-Protection Rights

Nothing in this policy excludes, limits, or waives a condition, warranty, right, or remedy that cannot lawfully be excluded, limited, or waived under Ontario law.

Rights may arise under the Consumer Protection Act, 2002, the Sale of Goods Act, or other applicable legislation.

This policy describes the Company’s conventional repair warranty and is intended to operate in addition to applicable statutory rights.

27. Customers From Other Provinces and Territories

Where mandatory consumer-protection legislation from another Canadian province or territory applies to a transaction, this policy will be interpreted consistently with those mandatory requirements.

No governing-law or limitation provision in this policy deprives a consumer of a protection that cannot lawfully be waived.

28. Related Policies and Terms

This policy should be read together with the Company’s:

Where a repair receipt, written service authorization, diagnostic agreement, or product-specific term expressly provides a different warranty period or condition, the more specific written term will apply, subject to applicable law.

29. Severability

If any provision of this policy is found to be invalid, illegal, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect.

No provision will be interpreted in a manner that excludes or restricts a right that cannot lawfully be excluded or restricted.

30. Governing Law

This policy and the repair transaction are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

This provision does not prevent the application of mandatory consumer-protection legislation or jurisdictional rights that apply to a particular consumer transaction.

31. Policy Version

The policy ordinarily applicable to a repair is the version in effect on the date the repair was completed, unless:

a later version gives the customer greater protection;
a different written term appears on the repair receipt or service authorization; or
applicable law requires otherwise.

32. Contact Information

3C-Easy Markham
2718240 Ontario Inc. O/A 3C-Easy Markham
4300 Steeles Avenue East, Unit B06
Markham, Ontario, Canada
L3R 0Y5

Telephone: +1 647-482-3239
Email: SUPPORT@3CEZ.CA

End of Policy