Smartphone Accessory Replacement Policy
Important Consumer Rights Notice
Nothing in this policy is intended to limit or exclude any rights or remedies provided by applicable consumer protection laws, including the Ontario Consumer Protection Act, 2002 and, where applicable, any un-waivable rights arising from the legal warranty applicable to Québec consumers.
Certain eligible products may be replaced, or where appropriate, refunded depending on the nature of the issue and applicable law. Please contact us for assistance.
1. Introduction
At 3C-Easy Markham, we are committed to providing high-quality smartphone accessories and clear, transparent after-sales service. This replacement policy outlines the circumstances under which eligible accessories may be replaced in the event of a defect or order fulfilment issue. Please read this policy carefully before making a purchase.
Certain well-established brands, including OtterBox and ZAGG, may offer extended or manufacturer-backed warranties. For these brands, product registration and warranty claims should be submitted directly to the manufacturer, as 3C-Easy Markham is not authorized to process manufacturer warranty claims on their behalf.
👉 Please refer to Section 8 or the manufacturer's official website for registration and claim terms.
2. Warranty Period
Unless otherwise specified, eligible smartphone accessories are covered by a 90-day replacement warranty from the original date of purchase.
3. Eligibility for Replacement
A replacement may be offered under the following circumstances:
Manufacturing Defects
The product exhibits a defect or malfunction attributable to a manufacturing issue within the 90-day warranty period.
Shipping Damage
The product was damaged during shipping and reported within 3 days of delivery.
Incorrect Item Received
The item received does not match the original order and is reported within 3 days of receipt.
4. Exclusions
The following situations are not covered by this replacement policy:
Accidental or User-Induced Damage
Including, but not limited to, drops, impacts, liquid exposure, misuse, or improper handling.
Normal Wear and Tear
Cosmetic wear such as scratches, dents, discolouration, or other signs of normal use that do not affect functionality.
Unauthorized Repairs or Modifications
Products that have been modified, repaired, or altered by any party other than 3C-Easy Markham or the original manufacturer.
Loss or Theft
Lost or stolen items are not eligible for replacement.
Post-Purchase Dissatisfaction
Change of mind, personal preference, or compatibility concerns after the purchase.
Refunds
This policy is intended to govern replacement claims. Refunds are generally not offered under this policy, except where required by applicable law or expressly approved by 3C-Easy Markham.
5. Replacement Claim Procedure
To initiate a replacement claim, please follow these steps:
Contact Customer Service
Email us at support@3cez.ca within the applicable reporting timeframe.
Please include:
- Your order number or proof of purchase
- The product name
- A detailed description of the issue
Provide Supporting Evidence
Photos or videos demonstrating the defect or damage may be required for assessment.
Return Authorization
If the replacement claim is approved, return instructions will be provided to you.
👉 Please refer to our Returns Policy page for full details.
Replacement Processing
Once the returned item is received and inspected, an approved replacement will be processed and shipped at no additional cost. The standard processing time is 2 business days after inspection.
Failure to provide requested supporting evidence, or failure to return the original item in a condition reasonably required for assessment, may result in the denial of the replacement claim.
6. Replacement Conditions
Replacements will be made for the same model and colour, subject to availability.
If the original product is no longer available, a comparable product of equal or greater value may be provided.
Replacement items will carry the remainder of the original 90-day warranty period or a courtesy 14-day warranty, whichever is longer.
All replacement claims are subject to inspection and verification by 3C-Easy Markham. Eligibility will be determined by 3C-Easy Markham in a reasonable manner and in accordance with this policy and applicable law.
7. Policy Updates
This Replacement Policy may be updated from time to time. The version in effect at the time of purchase or claim submission, as applicable and subject to applicable law, will apply.
8. Quick Links to Brand Warranties (Manufacturer-Processed Claims)
Certain premium brands offer manufacturer-backed warranties that extend beyond our in-store replacement policy. These warranties are administered exclusively by the brand owners and may require product registration.
⚠️ Important Notice
3C-Easy Markham is not authorized to register products, approve claims, or issue replacements on behalf of manufacturers. All warranty claims for the brands listed below must be submitted directly to the manufacturer.
OtterBox
Warranty Type: Limited Lifetime Warranty
Registration Required: No
Claim Procedure: Online submission to OtterBox or call 1-855-688-7269
You will need to provide:
- Proof of purchase
- Photos of the damaged product
👉 Warranty & Claim Page:
OtterBox Warranty
ZAGG
Warranty Type: Limited Lifetime (product dependent)
Registration Required: Yes
Claim Procedure: Online submission to ZAGG
You will need to provide:
- Proof of purchase
- Photos of the damaged product
👉 Warranty Registration & Claims:
ZAGG Support
HyperGear
Warranty Type: Limited Manufacturer (varies by product)
Registration Required: Yes
Claim Procedure: Online Warranty Claim or contact HyperGear Customer Service
You will need to provide:
- Proof of purchase
- Product details
- Photos/description of the issue
👉 Warranty & Support Pages:
HyperGear Registration
HyperGear Returns
Blu Element
Warranty Type: Limited Manufacturer Warranty
Registration Required: Yes
Claim Procedure: Direct contact with Blu Element Support
You will need to provide:
- Proof of purchase
- Product model
- Description and photos of the issue
👉 Warranty & Support Pages:
Blu Element Support 1
Blu Element Support 2
Anker
Warranty Type: Limited Manufacturer (typically 18-24 months, product dependent)
Registration Required: No
Claim Procedure: Online Warranty Claim with Anker
You will need to provide:
- Proof of purchase
- Product serial number (if applicable)
- Description and photos of the issue
👉 Warranty & Claim Page:
Anker Exchange
UAG
Warranty Type: Limited Lifetime Warranty
Registration Required: No
Claim Procedure: Online Warranty Submission to UAG
You will need to provide:
- Proof of purchase
- Photos of product and damage
👉 Warranty & Claim Page:
UAG Warranty
Case-Mate
Warranty Type: Limited Manufacturer Warranty
Registration Required: Yes
Claim Procedure: Online Warranty Claim with Case-Mate
You will need to provide:
- Proof of purchase
- Product information
- Photos of the issue
👉 Page de garantie et de réclamation :
Formulaire de garantie Case-Mate
Notes générales sur les garanties des marques
Les garanties du fabricant peuvent couvrir les dommages accidentels, l’usure ou les frais de remplacement, selon la marque et le produit.
L’approbation de la garantie, les délais de traitement et les frais de remplacement, le cas échéant, sont déterminés uniquement par le fabricant.
Des frais d’expédition ou de manutention peuvent s’appliquer et échappent au contrôle de 3C-Easy Markham.
Notes additionnelles
Les modalités des garanties du fabricant, les critères d’approbation et les délais de remplacement sont déterminés uniquement par le fabricant.
Certains fabricants peuvent exiger des frais d’expédition ou de manutention pour les remplacements sous garantie.
3C-Easy Markham ne garantit pas l’approbation d’une réclamation de garantie du fabricant.
Les références aux garanties de fabricants tiers sont fournies uniquement pour la commodité du client. 3C-Easy Markham ne fait aucune déclaration ni ne donne aucune garantie quant à la couverture, à l’approbation, aux délais ou aux résultats de toute garantie du fabricant.
Le traitement des remplacements est soumis à la disponibilité des produits. 3C-Easy Markham n’est pas responsable des retards ou de l’impossibilité d’effectuer un remplacement en raison de circonstances indépendantes de sa volonté raisonnable, y compris les perturbations de la chaîne d’approvisionnement ou l’abandon d’un produit par le fabricant.
Droits prévus par la loi
Aucune disposition de la présente politique n’a pour effet de limiter ou d’exclure les droits ou recours pouvant être accordés aux consommateurs en vertu de la Loi de 2002 sur la protection du consommateur de l’Ontario, de toute garantie légale applicable aux consommateurs du Québec ou de toute autre loi applicable en matière de protection du consommateur. La présente politique s’applique en complément de ces droits et ne les remplace pas.