Smartphone Accessories Replacement Policy

1. Introduction

At 3C-Easy Markham, we are committed to providing high-quality smartphone accessories and a transparent after-sales experience. This Replacement Policy outlines the conditions under which eligible accessories may be replaced in the event of defects or fulfillment issues. Please review this policy carefully before making a purchase.

Certain established brands (such as OtterBox and ZAGG) may offer extended or manufacturer-backed warranties. For these brands, product registration and warranty claims must be submitted directly to the manufacturer, as 3C-Easy Markham is not authorized to process manufacturer warranty claims on their behalf.
👉 Please refer to section 8 or the manufacturer’s official website for registration and claim instructions.

2. Warranty Period

All eligible smartphone accessories are covered by a 90-day replacement warranty from the original date of purchase, unless otherwise stated.

3. Eligibility for Replacement

A replacement may be issued under the following circumstances:

Manufacturing Defects
The product is found to be defective or malfunctioning due to manufacturing issues within the 90-day warranty period.
Shipping Damage
The product is damaged during transit and reported within 3 days of delivery.
Incorrect Item Received
The item received does not match the original order and is reported within 3 days of receipt.

4. Exclusions

The following situations are not covered under this Replacement Policy:

Accidental or User-Induced Damage
Including but not limited to drops, impacts, liquid exposure, misuse, or improper handling.
Normal Wear and Tear
Cosmetic damage such as scratches, dents, discoloration, or other signs of regular use that do not affect functionality.
Unauthorized Repairs or Modifications
Products that have been altered, repaired, or modified by any party other than 3C-Easy Markham or the original manufacturer.
Loss or Theft
Lost or stolen items are not eligible for replacement.
Buyer’s Remorse
Change of mind, personal preference, or compatibility concerns after purchase.
No Refund Policy
This policy applies to replacements only. Refunds are not offered under any circumstances.

5. Replacement Request Process

To initiate a replacement request, please follow the steps below:

Contact Customer Support
Email us at 3ceasymarkham@gmail.com within the applicable reporting period.
Please include:
- Order number or proof of purchase
- Product name
- Detailed description of the issue
Provide Supporting Evidence
Photos and/or videos showing the defect or damage may be required for assessment.
Return Authorization
If the replacement request is approved, return instructions will be provided.
👉 Please refer to our Return Policy page for full details.
Replacement Fulfillment
Once the returned item is received and inspected, a replacement will be processed and shipped at no additional cost.
Standard processing time is 2 business day after inspection.

6. Replacement Conditions

Replacements will be issued for the same model and color, subject to availability.
If the original product is no longer available, a comparable product of equal or greater value will be provided.
Replacement items will carry the remaining balance of the original 90-day warranty or a 14-day complimentary warranty, whichever is longer.

7. Policy Updates

This Replacement Policy may be updated or modified at any time without prior notice. For the most current version, please refer to our website or contact our customer support team directly.

8. Brand Warranty Quick-Links (Manufacturer-Handled Claims)

Some premium brands offer manufacturer-backed warranties that extend beyond our in-store replacement policy. These warranties are administered exclusively by the brand owners and require product registration.

⚠️ Important Notice
3C-Easy Markham is not authorized to register products, approve claims, or issue replacements on behalf of manufacturers. All warranty claims for the brands listed below must be submitted directly to the manufacturer.

🔹 OtterBox

Warranty Type: Limited Lifetime Warranty
Registration Required: No
Claim Process: Online submission through OtterBox or Call 1-855-688-7269
What You’ll Need:
- Proof of purchase
- Photos of the damaged product

👉 Warranty & Claims Page:
https://www.otterbox.com/en-us/warranty

🔹 ZAGG

Warranty Type: Limited Lifetime Warranty (product-dependent)
Registration Required: Mandatory require
Claim Process: Online submission through ZAGG
What You’ll Need:
- Proof of Pucharse
- Photos of the damaged product

👉 Warranty Registration & Claims:
https://support.zagg.com/hc/en-us

🔹 HyperGear

Warranty Type: Limited Manufacturer Warranty (varies by product)
Registration Required: Required
Claim Process: Online warranty request or customer support contact
What You’ll Need:
- Proof of purchase
- Product details
- Photos or description of the issue

👉 Warranty & Support Page:
https://myhypergear.com/pages/register

https://myhypergear.com/pages/returns

🔹 Blu Element

Warranty Type: Manufacturer Limited Warranty
Registration Required: Required
Claim Process: Direct contact with Blu Element support
What You’ll Need:
- Proof of purchase
- Product model
- Description and photos of the issue

👉 Warranty & Support Page:
https://shorturl.at/hUfPS

https://shorturl.at/g2SQG

ℹ️ General Notes on Brand Warranties

Manufacturer warranties may cover accidental damage, wear, or replacement fees, depending on the brand and product.
Warranty approval, processing time, and replacement fees (if any) are solely determined by the manufacturer.
Shipping fees or handling charges may apply and are outside the control of 3C-Easy Markham.

ℹ️ Additional Notes

Warranty terms, approval criteria, and replacement timelines are determined solely by the manufacturer.
Some manufacturers may require shipping or handling fees for warranty replacements.
3C-Easy Markham does not guarantee approval of any manufacturer warranty claim.