Component Warranty Policy
3C-Easy Markham
(Online & Counter Sales – Parts Only)
Version 1.2
Warranty Summary — Clear & Simple
• This warranty applies only to electronic components and replacement parts sold by 3C-Easy Markham.
• Coverage is limited strictly to manufacturing or material defects.
• Installation, labour, and workmanship are not covered.
• No tools, adhesive, or installation services are included.
• Professional installation is strongly recommended.
• Improper installation or handling voids this warranty.
1. Scope of Warranty
3C-Easy Markham (“the Company”) provides a limited component warranty on electronic components and replacement parts sold by the Company, whether purchased online or in-store.
This warranty applies solely to the component itself and covers manufacturing or material defects present at the time of sale, subject to the terms and limitations set forth herein.
This policy does not cover repair services or workmanship, which are governed separately under the Cellphone Repair Warranty Policy when installation is performed by the Company.
Nothing in this policy limits or excludes consumer rights that cannot be waived under the Ontario Consumer Protection Act, 2002 (CPA).
2. Warranty Coverage Period
Unless otherwise stated on the product page or receipt:
| Product Type | Coverage | Warranty Period |
|---|---|---|
| Replacement Screens | Manufacturing defects only | Thirty (30) Days |
| Batteries | Manufacturing defects only | Thirty (30) Days |
| Other Components | Manufacturing defects only | Thirty (30) Days |
Warranty periods begin on the date of purchase.
3. Covered Warranty Claims
During the applicable warranty period, the Company shall, at its sole discretion, replace the component or issue a refund only if the defect is determined by the Company to have resulted directly from:
a) A manufacturing defect; or
b) A material defect present prior to installation or use.
Coverage is limited strictly to the component sold and does not extend to any device damage, labour cost, or third-party service fee.
4. Exclusions and Limitations
This warranty expressly excludes any defect, damage, or malfunction resulting from:
a) Installation errors, improper handling, or incorrect assembly;
b) Physical damage, liquid damage, or impact damage after purchase;
c) Use of improper tools, excessive force, or incorrect adhesive;
d) Electrical damage, short-circuiting, or improper testing procedures;
e) Normal wear and tear;
f) Modifications, soldering, rework, or alteration by any party other than the Company.
Once a component has been installed, modified, soldered, or altered, it is generally not eligible for warranty service unless the defect is clearly unrelated to installation.
4A. Pre-Installation Inspection Requirement
Customers are strongly advised to fully inspect and test all components prior to final installation, including connecting and verifying functionality before adhesive application or full device reassembly.
Once adhesive is applied, protective films removed, frame pressure applied, or the device fully sealed, it may be difficult to distinguish installation-related damage from manufacturing defects.
Failure to test prior to final installation may affect warranty eligibility.
4B. Compatibility Responsibility
Customers are solely responsible for verifying correct device model compatibility prior to purchase and installation.
Warranty does not apply where incompatibility, incorrect model selection, or firmware mismatch results in non-functionality.
4C. Electrostatic Discharge (ESD) and Handling
Electronic components are sensitive to electrostatic discharge (ESD) and improper grounding.
Damage caused by failure to use ESD-safe handling procedures or professional installation practices does not constitute a manufacturing defect.
4D. Device Damage Disclaimer
The Company shall not be responsible for damage to any device resulting from installation, attempted installation, testing, or removal of purchased components.
The Company assumes no liability for motherboard damage, connector damage, short-circuiting, or other internal device failure occurring during or after installation performed by third parties.
4E. Tamper and Identification Protection
Warranty claims may be denied if:
• Protective films, serial labels, QR codes, or identification markings have been removed or altered;
• Connector pads show tearing, lifting, or burn marks;
• Soldering evidence or modification is observed;
• The component has been combined with other assemblies.
Tampering may prevent accurate defect assessment.
5. Warranty Claim Procedure
To request warranty service, the customer must:
a) Present valid proof of purchase issued by the Company;
b) Provide the component for inspection in its current condition;
c) Cooperate with diagnostic assessment.
The Company reserves the right to deny claims where installation-related damage cannot be reasonably excluded.
6. Limitation of Liability and Remedies
This warranty is non-transferable and applies only to the original purchaser.
To the fullest extent permitted by law, the Company’s maximum liability shall be limited to:
a) Replacement of the defective component; or
b) Refund of the purchase price of the component.
Under no circumstances shall liability exceed the original amount paid for the component.
The Company shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of data, labour costs, device damage, loss of business, or loss of profits.
7. Chargeback and Dispute Obligations
Customers agree to follow the warranty claim procedure before initiating any chargeback or dispute.
Failure to present the component for inspection or refusal to cooperate may result in denial of warranty service and may be considered a failure to mitigate damages.
The Company reserves the right to contest chargebacks using this policy, proof of sale, and documented inspection findings.
8. Ontario Consumer Protection Act Compliance
Nothing in this policy excludes or limits non-waivable rights under the Ontario Consumer Protection Act, 2002.
Where the Consumer Protection Act applies, remedies under this policy are intended to be consistent with and supplementary to statutory rights, and shall not be interpreted as providing remedies beyond those required by law.
9. Governing Law
This policy is governed by the laws of the Province of Ontario and applicable federal laws of Canada.
Any disputes shall be resolved within the jurisdiction of Ontario courts, including, where applicable, the Ontario Small Claims Court.
10. Contact Information
3C-Easy Markham
4300 Steeles Ave E, Unit B06
Markham, Ontario
📞 +1 647-482-3239
📧SUPPORT@3CEZ.CA