Component Warranty Policy

Component Warranty Policy
(Online & Counter Sales – Parts Only)

Version 1.3

Version anglaise ci-dessus. Veuillez faire défiler vers le haut pour la consulter.

Warranty Summary — Clear & Simple

• This warranty applies only to electronic components and replacement parts sold by 3C-Easy Markham.
• Coverage is limited strictly to manufacturing or material defects.
• Installation, labour, and workmanship are not covered.
• No tools, adhesive, or installation services are included.
• Professional installation is strongly recommended.
• Improper installation, handling, or testing voids this warranty.
• Nothing in this policy limits or excludes non-waivable rights under applicable consumer protection law, including any legal warranty rights that may apply to consumers in Quebec.

1. Scope of Warranty

3C-Easy Markham (“the Company”) provides a limited component warranty on electronic components and replacement parts sold by the Company, whether purchased online or in-store.

This warranty applies only to the component itself and covers manufacturing or material defects present at the time of sale, subject to the terms, exclusions, and limitations set out in this policy.

This policy does not cover repair services, installation labour, or workmanship. Where installation is performed by the Company, those matters are governed separately under the applicable repair warranty policy.

For consumers in Quebec, this policy is intended to supplement, and not replace, any legal warranty or other non-waivable rights that may apply under applicable law.

Nothing in this policy limits or excludes any rights or remedies that cannot be waived under applicable consumer protection law, including rights that may arise under the Ontario Consumer Protection Act, 2002 or any applicable legal warranty for consumers in Quebec.

2. Warranty Coverage Period

Unless otherwise stated on the product page or receipt, the following warranty periods apply:

Warranty periods begin on the date of purchase.

3. Covered Warranty Claims

During the applicable warranty period, if the Company confirms that a covered defect exists, the Company may provide an appropriate remedy in accordance with this policy and applicable law, including replacement of the component or refund of the purchase price of the component.

A claim will be considered covered only where the defect is determined to have resulted directly from:

a) a manufacturing defect; or
b) a material defect present prior to installation or use.

Coverage is limited strictly to the component sold and does not extend to device damage, labour costs, installation charges, diagnostic fees, or third-party service fees.

4. Exclusions and Limitations

This warranty does not cover any defect, damage, malfunction, or failure resulting from:

a) installation errors, improper handling, or incorrect assembly;
b) physical damage, liquid damage, or impact damage after purchase;
c) use of improper tools, excessive force, or incorrect adhesive;
d) electrical damage, short-circuiting, or improper testing procedures;
e) normal wear and tear;
f) modifications, soldering, rework, or alteration by any party other than the Company;
g) incompatibility, incorrect model selection, or firmware mismatch;
h) improper storage, misuse, neglect, or accidental damage after sale.

Once a component has been installed, modified, soldered, or altered, it is generally not eligible for warranty service unless the defect is clearly unrelated to installation or alteration.

4A. Pre-Installation Inspection Requirement

Customers are strongly encouraged to fully inspect and test all components before final installation, including connecting and verifying functionality before adhesive is applied or the device is fully reassembled.

Once adhesive is applied, protective films are removed, frame pressure is applied, or the device is fully sealed, it may become difficult to distinguish installation-related damage from a manufacturing defect.

Failure to test a component before final installation may affect warranty eligibility, subject to applicable law.

4B. Compatibility Responsibility

Customers are responsible for verifying correct device model compatibility before purchase and installation.

This warranty does not apply where incompatibility, incorrect model selection, or firmware mismatch causes non-functionality, unless otherwise required by applicable law.

4C. Electrostatic Discharge (ESD) and Handling

Electronic components are sensitive to electrostatic discharge (ESD) and improper grounding.

Damage caused by failure to use ESD-safe handling procedures or proper installation practices does not constitute a manufacturing defect.

4D. Device Damage Disclaimer

Except where required by applicable law, the Company is not responsible for damage to any device arising from installation, attempted installation, testing, or removal of purchased components performed by anyone other than the Company.

Except where required by applicable law, the Company assumes no liability for motherboard damage, connector damage, short-circuiting, or other internal device failure occurring during or after installation performed by third parties.

4E. Tamper and Identification Protection

Warranty claims may be denied where:

• protective films, serial labels, QR codes, or identification markings have been removed, damaged, or altered;
• connector pads show tearing, lifting, burn marks, or other signs of installation damage;
• soldering, modification, or rework is observed;
• the component has been combined with other assemblies in a way that prevents proper inspection.

Tampering or alteration may prevent accurate defect assessment and may affect warranty eligibility.

5. Warranty Claim Procedure

To request warranty service, the customer must:

a) present valid proof of purchase issued by the Company;
b) provide the component for inspection in its current condition; and
c) reasonably cooperate with diagnostic assessment.

If the component is not made available for reasonable inspection, the Company may be unable to assess the claim and may therefore be unable to provide warranty service.

The Company reserves the right to deny claims where installation-related damage, mishandling, or excluded causes cannot reasonably be ruled out.

6. Limitation of Liability and Remedies

This warranty is non-transferable and applies only to the original purchaser.

To the fullest extent permitted by applicable law, the Company’s maximum liability under this policy shall be limited to:

a) replacement of the defective component; or
b) refund of the purchase price paid for the component.

To the fullest extent permitted by applicable law, the Company’s liability shall not exceed the original amount paid for the component.

Except where prohibited by applicable law, the Company shall not be liable for indirect, incidental, special, or consequential damages, including but not limited to loss of data, labour costs, device damage, loss of business, or loss of profits.

7. Chargeback and Dispute Procedure

To help the Company assess and resolve warranty concerns fairly, customers should follow the warranty claim procedure and contact the Company before initiating a payment dispute, where reasonably possible.

Nothing in this policy restricts or waives any right a consumer may have under applicable law.

The Company reserves the right to contest chargebacks or payment disputes using this policy, proof of sale, and documented inspection findings where appropriate.

8. Ontario and Quebec Consumer Protection Compliance

Nothing in this policy excludes or limits non-waivable rights under applicable consumer protection law.

For consumers in Ontario, this includes rights that may arise under the Ontario Consumer Protection Act, 2002.

For consumers in Quebec, this policy is intended to operate in addition to, and not in place of, any legal warranty or other non-waivable rights that may apply under Quebec law.

Where applicable consumer protection legislation applies, the remedies described in this policy are intended to be consistent with and supplementary to statutory rights, and shall not be interpreted as limiting mandatory rights or remedies provided by law.

9. Quebec Legal Warranty Notice

For consumers in Quebec, goods sold by a merchant may also be subject to legal warranties under applicable law, including that the goods be fit for the purposes for which goods of that kind are ordinarily used and durable in normal use for a reasonable length of time, having regard to their price, the terms of the contract, and the conditions of their use.

10. Governing Law

This policy is governed by the laws of the Province of Ontario and applicable federal laws of Canada, except to the extent that mandatory consumer protection laws of another jurisdiction apply to a consumer transaction.

11. Online Sales and Contract Copy

For online purchases, customers will receive a written copy or confirmation of the transaction containing the relevant order information in a form that can be retained and printed.

12. Contact Information

3C-Easy Markham
4300 Steeles Ave E, Unit B06
Markham, Ontario

📞 +1 647-482-3239
📧 SUPPORT@3CEZ.CA