Component Warranty Policy

Online and Counter Sales — Parts Only
Version 1.4

Last Update: July 12, 2026

Cliquez ici pour la version française.

Warranty Summary — Clear and Simple

  • This policy applies only to electronic components and replacement parts sold by 3C-Easy Markham.
  • Unless otherwise stated, the Company provides a thirty (30)-day limited conventional warranty against manufacturing and material defects.
  • This is a parts-only warranty. Installation, labour, workmanship, diagnostics, and third-party service charges are not included.
  • No tools, adhesive, installation supplies, or installation services are included unless expressly stated otherwise.
  • Professional installation by a qualified technician is strongly recommended.
  • Damage caused by improper installation, handling, storage, testing, modification, or use is not covered.
  • Customers should inspect and function-test all components before removing protective films, applying adhesive, or completing final installation.
  • Installation of a component does not, by itself, automatically cancel warranty coverage. However, installation-related damage and conditions that prevent reliable defect assessment are not covered.
  • Nothing in this policy limits or excludes any right or remedy that cannot lawfully be waived under applicable consumer protection legislation, including any legal warranty rights applicable to consumers in Quebec.

1. Scope of Warranty

3C-Easy Markham, operated by 2718240 Ontario Inc. (the “Company”), provides a limited conventional warranty on electronic components and replacement parts sold by the Company through its online store or at its physical retail location.

This warranty applies only to the component purchased from the Company. Subject to the terms, exclusions, and limitations in this policy, it covers manufacturing or material defects that existed when the component was supplied.

This policy does not cover repair services, installation labour, workmanship, or diagnostic services. Where installation or repair work is performed by the Company, that work is governed separately by the applicable in-store repair warranty and service terms.

This conventional warranty is provided in addition to any mandatory statutory warranty, legal warranty, condition, right, or remedy that may apply under applicable law.

For consumers in Quebec, this policy is intended to supplement—and not replace—the legal warranties and other non-waivable consumer rights provided by Quebec law.

2. Warranty Period

Unless a different warranty period is expressly stated on the product page, invoice, order confirmation, or sales receipt, the following periods apply:

Product Type Coverage Conventional Warranty Period
Replacement screens and display assemblies Manufacturing and material defects Thirty (30) days
Replacement batteries Manufacturing and material defects Thirty (30) days
Cameras, charging ports, flex cables, housings, speakers, sensors, and other components Manufacturing and material defects Thirty (30) days

The conventional warranty period begins on the original date of purchase shown on the customer’s invoice, order confirmation, or sales receipt.

Any replacement component supplied as a conventional warranty remedy will ordinarily remain covered only for the balance of the original warranty period, except where a longer period is required by applicable law or expressly confirmed by the Company in writing.

3. What This Warranty Covers

A claim may qualify for coverage where the Company determines, after reasonable inspection and assessment, that the component failed because of:

a) a manufacturing defect; or
b) a defect in the component’s materials that existed before installation or use.

Examples of potentially covered defects may include:

  • a display that does not produce an image despite correct compatibility, connection, and testing;
  • a touchscreen area that is non-responsive because of an internal manufacturing defect;
  • a replacement battery that is confirmed to be internally defective;
  • a flex cable, camera, speaker, sensor, or other component that is non-functional because of a manufacturing defect; or
  • another internal failure that the Company reasonably determines was not caused by installation, handling, misuse, incompatibility, or device-related conditions.

A component that does not resolve the device’s original problem is not necessarily defective. A device may have motherboard damage, connector damage, software problems, multiple failed components, or another underlying issue unrelated to the component purchased.

Coverage is limited to the component sold by the Company. Unless required by applicable law, this conventional warranty does not cover:

  • installation or removal labour;
  • diagnostic charges;
  • third-party repair costs;
  • shipping, travel, or transportation expenses;
  • damage to the customer’s device;
  • loss of data, use, revenue, business, or profits; or
  • the cost of any unrelated component or service.

4. Exclusions

This conventional warranty does not cover a defect, malfunction, deterioration, or failure caused or contributed to by:

a) incorrect installation, incomplete installation, misalignment, or improper assembly;

b) bending, twisting, puncturing, crushing, dropping, impact, excessive pressure, or other physical damage;

c) liquid exposure, moisture, corrosion, contamination, excessive heat, fire, or environmental damage;

d) use of unsuitable tools, excessive force, incorrect adhesive, excessive adhesive, or improper clamping;

e) damage to connectors, flex cables, solder pads, contacts, traces, frames, housings, or mounting points;

f) electrical damage, electrostatic discharge, reverse polarity, short-circuiting, overvoltage, improper grounding, or improper testing procedures;

g) soldering, microsoldering, programming, cutting, grinding, modification, refurbishment, rework, or alteration performed after sale;

h) incorrect model selection, incompatible part selection, regional variation, hardware revision, firmware mismatch, or software incompatibility;

i) defects in the customer’s device, including motherboard faults, damaged connectors, power-management faults, charging faults, software problems, or failures of other components;

j) normal wear and tear, gradual deterioration, consumable depletion, or expected reduction in battery capacity over time;

k) misuse, neglect, abuse, improper storage, or use outside the component’s intended purpose;

l) attempted installation into a device that is bent, liquid-damaged, structurally compromised, improperly repaired, or fitted with incompatible third-party components; or

m) any other cause that is not a manufacturing or material defect in the component supplied by the Company.

A change of mind, ordering error, incorrect model selection, or inability to complete an installation is not a warranty defect. Any return requested for those reasons is governed by the Company’s applicable return and refund policy.

5. Pre-Installation Inspection and Testing

Customers and installers should inspect and function-test every component before final installation.

Where reasonably possible, testing should be completed before:

  • removing protective films, liners, labels, or tabs;
  • applying adhesive or sealant;
  • transferring parts from the original assembly;
  • applying frame pressure or clamps;
  • fully reassembling or sealing the device;
  • programming, soldering, modifying, or altering the component; or
  • exposing the component to extended use.

Testing should be performed carefully and only with a compatible device, suitable equipment, proper grounding, and appropriate technical knowledge.

The customer or installer should immediately stop installation if a component shows abnormal behaviour, does not fit correctly, requires excessive force, or appears incompatible.

Failure to test a component before final installation does not automatically eliminate statutory rights. However, where final installation, alteration, or continued use causes damage or makes it impossible to determine whether a failure arose from a manufacturing defect, the conventional warranty claim may be denied.

6. Installation and Professional-Service Recommendation

Replacement components are sold as parts only unless the product page or receipt expressly states otherwise.

No installation service, technical support, repair labour, tools, adhesive, calibration, programming, or device disassembly is included with the purchase of a component.

Electronic device repair requires specialized knowledge and may involve fragile connectors, batteries, sensors, display assemblies, biometric systems, and other sensitive components. Professional installation by a qualified technician is strongly recommended.

The Company does not guarantee that a component will correct the customer’s original device problem. Customers and third-party installers remain responsible for properly diagnosing the device before ordering and installing a component.

7. Compatibility Responsibility

Customers are responsible for confirming the exact make, model, model number, generation, screen size, regional variation, network version, hardware revision, colour, and other compatibility details before purchase and installation.

Product titles may list multiple compatible models or selectable variations. The customer must choose the correct option for the specific device being repaired.

The conventional warranty does not cover non-functionality caused by:

  • ordering the wrong component;
  • selecting an incompatible model or variation;
  • regional or carrier-specific differences;
  • mismatched hardware revisions;
  • unsupported software or firmware;
  • incorrect programming or calibration; or
  • incompatibility with previously modified or non-original device assemblies.

This section does not limit any remedy that may apply where the Company supplied an item that materially differed from the item ordered or represented.

8. Electrostatic Discharge and Safe Handling

Electronic components may be damaged by electrostatic discharge (“ESD”), improper grounding, contamination, connector misalignment, or contact with conductive tools.

Components must be handled in an ESD-safe environment using suitable grounding and installation procedures. Connectors must be aligned correctly before pressure is applied.

Damage caused by ESD, short-circuiting, improper grounding, conductive contamination, or unsafe handling is installation or handling damage and is not a manufacturing defect.

9. Installed, Modified, or Altered Components

Installation alone does not automatically void this conventional warranty.

However, the Company may deny a claim where inspection reasonably indicates that the reported problem was caused or contributed to by installation damage, modification, contamination, excessive pressure, electrical damage, or another excluded cause.

A component may also be ineligible for conventional warranty service where it has been altered so extensively that the Company cannot reasonably determine its original condition or the cause of failure.

This includes components that have been:

  • soldered, cut, drilled, ground, programmed, or rewired;
  • separated from or permanently combined with another assembly;
  • exposed to excessive adhesive, solvent, heat, pressure, or chemicals;
  • damaged during installation or removal; or
  • modified in a manner that prevents safe or reliable inspection.

These restrictions remain subject to any non-waivable rights provided by applicable law.

10. Identification and Inspection Integrity

Customers should preserve all serial labels, QR codes, barcodes, stamps, warranty markings, protective tabs, and other identification features until the component has been fully tested and accepted.

A conventional warranty claim may be denied where:

  • a serial number, QR code, label, or identification marking has been intentionally removed, replaced, obscured, or altered;
  • the returned component cannot reasonably be identified as the component sold by the Company;
  • connector pads show tearing, lifting, bending, corrosion, burn marks, punctures, or other installation damage;
  • soldering, rework, programming, modification, or physical alteration is visible;
  • the component has been combined with another assembly in a way that prevents proper inspection; or
  • contamination, adhesive, sealant, or physical damage prevents a reliable assessment.

Removal of a protective film solely as reasonably necessary to perform a proper function test will not automatically invalidate a claim. However, unnecessary removal, damage, or alteration that interferes with inspection may affect eligibility.

11. Device-Damage Disclaimer

Except where required by applicable law, the Company is not responsible under this parts-only conventional warranty for damage to a device arising from installation, attempted installation, testing, programming, removal, or use of a component by the customer or any third party.

This includes, without limitation:

  • motherboard or logic-board damage;
  • connector or socket damage;
  • damaged flex cables or solder pads;
  • short-circuiting or power-related damage;
  • battery puncture or thermal damage;
  • frame, housing, glass, display, sensor, or biometric-system damage;
  • loss of water resistance;
  • loss or corruption of data; or
  • failure of another component within the device.

Nothing in this section excludes liability that cannot lawfully be excluded.

12. Warranty Claim Procedure

To request conventional warranty service, the customer must:

a) contact the Company within the applicable warranty period;

b) provide valid proof of purchase issued by the Company;

c) provide the component for inspection in its current condition;

d) provide a reasonable description of the reported defect, the testing performed, and the installation circumstances; and

e) reasonably cooperate with the Company’s assessment process.

The Company may request supporting information such as photographs, video, device model information, test results, or installer observations before requiring the component to be returned.

The customer must not continue installing or using a component after discovering a suspected defect where continued installation or use could cause additional damage.

If the component is not made available for reasonable inspection, the Company may be unable to determine whether the claim is covered and may therefore be unable to provide conventional warranty service.

The customer is responsible for securely packaging any component returned for assessment. Damage occurring because of inadequate return packaging is not covered.

Unless otherwise required by applicable law or expressly agreed to by the Company, the customer is responsible for delivering or shipping the component to the Company for inspection.

13. Assessment of Claims

The Company will assess warranty claims reasonably and in good faith based on the condition of the component, the reported symptoms, available test results, installation evidence, product identification, and other relevant circumstances.

The Company may test the component using a compatible device, test fixture, diagnostic equipment, visual inspection, or another reasonable method.

A claim may be denied where the Company reasonably determines that:

  • no defect is present;
  • the component functions normally when properly tested;
  • the reported problem arises from the customer’s device or another component;
  • the component is incompatible with the device;
  • the failure resulted from an excluded cause;
  • installation-related damage is present;
  • the component cannot be identified as an item sold by the Company; or
  • alteration or damage prevents a reliable determination of the cause of failure.

Where the evidence is inconclusive, the Company will consider the information reasonably available and any mandatory requirements of applicable consumer protection law.

14. Available Remedies

Where the Company confirms a defect covered by this conventional warranty, the Company may, at its discretion and subject to applicable law:

a) replace the defective component with the same item;

b) provide a functionally comparable replacement where the original item is unavailable;

c) issue store credit; or

d) refund the purchase price paid for the defective component.

The Company may select the remedy after considering the nature of the defect, product availability, inspection findings, and applicable legal obligations.

Where mandatory consumer protection law gives the customer a particular remedy or choice of remedy, that law will prevail.

The remedy applies only to the defective component. Installation labour, removal labour, diagnostics, third-party expenses, and incidental costs are not included unless required by applicable law.

15. Limitation of Liability

To the fullest extent permitted by applicable law, the Company’s total liability under this conventional warranty will not exceed the original purchase price paid for the affected component.

Except where prohibited by applicable law, the Company will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses, including:

  • loss, corruption, or recovery of data;
  • loss of device use;
  • loss of revenue, business, opportunity, or profits;
  • third-party labour, diagnostic, or repair charges;
  • replacement-device or rental-device costs; or
  • damage caused by installation, attempted installation, testing, removal, misuse, or continued use after a defect was discovered.

Nothing in this policy limits liability for fraud, wilful misconduct, or any other liability that cannot lawfully be limited or excluded.

16. Original Purchaser and Proof of Purchase

This conventional warranty applies to the original purchaser and is not transferable, except where otherwise required by applicable law or expressly authorized by the Company in writing.

A sales receipt, invoice, or online order confirmation issued by the Company is required to establish the purchase date, product purchased, and applicable warranty period.

Where proof of purchase has been lost, the Company may—but is not required to—attempt to locate the transaction using available sales records.

17. Chargebacks and Payment Disputes

Customers are encouraged to contact the Company and follow the warranty claim procedure before initiating a chargeback or other payment dispute, where reasonably possible.

This allows the Company an opportunity to inspect the component, assess the reported issue, and offer any remedy that may be available.

Nothing in this policy restricts or waives a customer’s lawful right to dispute a transaction or pursue another remedy under applicable law.

The Company reserves the right to respond to a chargeback or payment dispute using relevant evidence, including:

  • this policy;
  • product descriptions;
  • order and payment records;
  • proof of delivery or collection;
  • correspondence with the customer;
  • photographs and inspection findings;
  • testing results; and
  • evidence of installation damage, incompatibility, misuse, or alteration.

18. Ontario Consumer Protection Rights

Nothing in this policy excludes, restricts, or limits any condition, warranty, right, or remedy that cannot be waived under Ontario law.

For consumer transactions governed by Ontario law, rights may arise under the Consumer Protection Act, 2002, the Sale of Goods Act, and other applicable legislation.

This conventional warranty is intended to provide defined additional coverage and must not be interpreted as replacing or reducing mandatory statutory rights.

19. Quebec Legal Warranty Notice

For consumers in Quebec, this conventional warranty is provided in addition to the legal warranties established by applicable Quebec law.

Goods sold by a merchant must be fit for the purposes for which goods of that kind are ordinarily used. They must also be durable in normal use for a reasonable length of time, having regard to their price, the terms of the contract, and the conditions of use.

The goods must correspond to their description and to statements or representations made by the merchant, manufacturer, or their representatives, as provided by applicable law.

The legal warranty applies automatically and without additional charge. Its duration is not necessarily limited to the thirty (30)-day conventional warranty period stated in this policy.

Nothing in this policy limits, excludes, or replaces any legal warranty, recourse, or other non-waivable right available to a Quebec consumer.

20. Online Sales and Transaction Records

For online purchases, the Company will provide an order confirmation, invoice, receipt, or other written record of the transaction in a form that can be retained, accessed, and printed by the customer.

The record may include:

  • the Company’s identifying and contact information;
  • the customer’s order number;
  • the transaction date;
  • a description of the goods purchased;
  • the price, taxes, delivery charges, and total amount;
  • the payment method or payment confirmation;
  • delivery or pickup information; and
  • any other information required by applicable law.

Customers should retain their order confirmation and receipt for warranty and accounting purposes.

21. Relationship to Other Policies

This Component Warranty Policy applies only to warranty claims involving components and replacement parts sold without installation by the Company.

Returns involving unopened products, ordering errors, changes of mind, cancellations, shipping issues, or non-defective merchandise are governed by the Company’s applicable return, refund, cancellation, and shipping policies.

Repair services and components installed by the Company are governed by the applicable in-store repair terms and repair warranty policy.

Where another written policy expressly provides a different warranty period or condition for a particular product, the product-specific written term will apply, subject to mandatory law.

22. Severability

If any provision of this policy is found to be invalid, illegal, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect.

No provision of this policy will be interpreted in a manner that waives or restricts a right that cannot lawfully be waived or restricted.

23. Governing Law

This policy and any transaction to which it applies are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict-of-law principles.

However, this governing-law provision does not deprive a consumer of the protection of mandatory consumer laws that apply to the transaction in the consumer’s province or territory of residence.

24. Policy Changes

The Company may revise this policy from time to time.

The version applicable to a purchase will ordinarily be the version in effect on the original purchase date, unless a later version provides the customer with greater protection or applicable law requires otherwise.

25. Contact Information

3C-Easy Markham
2718240 Ontario Inc. O/A 3C-Easy Markham
4300 Steeles Avenue East, Unit B06
Markham, Ontario, Canada

Telephone: +1 647-482-3239
Email: SUPPORT@3CEZ.CA