3C-Easy Markham

Last updated: June 27, 2026

These In-Store Terms and Conditions (“Terms”) apply to purchases, diagnostic services, repair services, data-recovery attempts and other services provided at the physical location of 3C-Easy Markham, operated by 2718240 Ontario Inc. (“3C-Easy Markham,” “we,” “us” or the “Company”).

These Terms do not apply to online purchases of components or accessories, which are governed by separate online terms and policies.

These Terms form part of the agreement between 3C-Easy Markham and the customer, together with the applicable:

• Intake form;
• Estimate or work order;
• Invoice;
• Written or electronically recorded authorization;
• Repair Warranty Policy;
• Accessories Warranty Policy; and
• Any device-specific disclosure accepted by the customer.

By authorizing or proceeding with an in-store transaction or service, the customer acknowledges that they have had an opportunity to review and accept the applicable terms.

Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified.

1. Customer Authority

The customer confirms that they are:

1. The lawful owner of the device or property submitted for service; or
2. Properly authorized by the lawful owner to request and approve the service.

The customer authorizes 3C-Easy Markham to possess and service the device in accordance with the approved work order.

We may request identification, proof of ownership or further authorization where reasonably necessary. We may refuse to service or release a device where ownership or authorization is reasonably disputed.

The customer is responsible for obtaining any required authorization from an employer, family member, insurer, financing company, device-management administrator or other person with an interest in the device.

2. Scope of Authorization

By approving a diagnostic or repair service, the customer authorizes 3C-Easy Markham, as reasonably necessary for the approved service, to:

• Inspect the exterior and accessible functions of the device;
• Power the device on or off;
• Charge, restart and operate the device;
• Open and disassemble the device;
• Disconnect and reconnect internal components;
• Remove adhesives, seals, shields, screws and other parts;
• Install compatible test components temporarily;
• Perform hardware and software testing;
• Use ordinary diagnostic tools and procedures; and
• Reassemble and test the device after service.

Authorization is limited to the diagnostic or repair work approved by the customer.

We will not intentionally erase, factory-reset or substantially modify the customer’s software or data unless:

• The customer specifically authorizes it;
• It is included in the approved service;
• It is reasonably necessary to perform the authorized work; or
• The device’s existing condition causes data loss or software restoration independently of our actions.

Where practical, we will seek additional authorization before performing a procedure expected to erase customer data.

3. Estimates, Maximum Authorizations and Repair Approval

An estimate is based on the information and device condition reasonably available when the estimate is prepared. An estimate is not a guarantee that no additional fault will be discovered after disassembly or testing.

No chargeable repair work will be performed without customer authorization, except as otherwise permitted by applicable law.

Where an estimate has been provided, charges for the work covered by that estimate will not exceed the estimate by more than the amount permitted by applicable law unless the customer subsequently approves a revised amount or additional work.

Where the customer declines an estimate and instead authorizes a maximum amount, we will not exceed that authorized maximum without obtaining additional authorization.

Authorization may be documented through:

• A physical or electronic signature;
• An online intake form;
• Email;
• Text message;
• Another written electronic communication; or
• A properly recorded verbal authorization where permitted by law.

If additional damage, parts or labour are discovered, we may pause the service and request further authorization. We are not responsible for delays caused by an inability to reach the customer.

Declining additional work does not eliminate charges for diagnostic work, parts or labour that were separately disclosed and previously authorized.

4. Diagnostic Services

A diagnostic service may be sold as a separate service from an estimate or repair.

A diagnostic charge may cover work such as:

• Device intake and condition documentation;
• Disassembly;
• Electrical measurements;
• Component testing;
• Temporary test-part installation;
• Board-level inspection;
• Software testing;
• Fault isolation;
• Research;
• Reassembly; and
• Communication of diagnostic findings.

Where a diagnostic service is separately disclosed and authorized, the diagnostic fee is earned once the diagnostic work has commenced and is generally non-refundable, subject to applicable law.

A diagnostic service does not guarantee that:

• Every fault will be identified;
• The device can be repaired;
• The repair will be economical;
• Replacement parts are available;
• Customer data can be recovered; or
• The device will remain operational during or after testing.

Some faults are intermittent, concealed, software-dependent or detectable only after another fault has been corrected.

Nothing in this section permits us to charge an estimate fee or diagnostic fee where doing so would be prohibited by applicable law.

5. Replacement-Part Categories

Replacement parts may be offered in different categories, including:

• Aftermarket;
• Refurbished original;
• Used original;
• Pulled original;
• Reclaimed original;
• Genuine service-pack;
• Manufacturer-supplied; or
• Other third-party replacement parts.

The part category selected for a repair should be identified on the estimate, work order, invoice or other service record where reasonably applicable.

The words “original,” “genuine,” “OEM,” “OE,” “service pack,” “refurbished,” “used,” “aftermarket” and similar descriptions refer to the represented category of the particular part selected. They do not imply that 3C-Easy Markham is authorized, endorsed or operated by the device manufacturer.

Manufacturer and brand names are used only for identification and compatibility purposes unless expressly stated otherwise.

Unless specifically represented in writing, replacement parts should not be assumed to be new manufacturer-supplied parts.

6. Refurbished and Used Original Parts

A refurbished original part generally contains a previously used original manufacturer component that has been professionally restored, reconditioned or combined with replacement materials.

A used or pulled original part may show signs of prior installation or cosmetic wear.

Minor variation in appearance, brightness, colour temperature, coating, frame condition or prior wear may occur and does not automatically constitute a defect, provided the part performs within the applicable represented standard.

Refurbished and used components remain subject to the applicable written warranty policy.

7. Customer-Supplied Parts

We may accept a customer-supplied part at our discretion but are not required to install it.

Unless expressly agreed otherwise in writing:

• We do not warrant the quality, safety, authenticity, compatibility or durability of a customer-supplied part;
• Labour charges remain payable if the supplied part is defective, damaged or incompatible;
• Additional labour may apply if the part must be removed, reinstalled or replaced;
• A customer-supplied part may cause damage or may not function as represented;
• Our warranty applies only to the workmanship we directly provided, subject to the applicable warranty policy; and
• We are not responsible for manufacturer, seller or supplier claims relating to the customer-supplied part.

We may refuse to install any part that appears unsafe, damaged, counterfeit, unsuitable, previously modified or likely to damage the device.

8. Data Backup and Risk of Data Loss

The customer is responsible for backing up all important data before submitting a device for service.

Electronic devices may contain unstable, damaged or inaccessible storage. Data may be lost, corrupted, altered or rendered inaccessible because of:

• Existing device damage;
• Storage failure;
• Board-level failure;
• Liquid damage or corrosion;
• Software malfunction;
• Encryption;
• Security restrictions;
• Required software restoration;
• Manufacturer systems;
• The diagnostic or repair process; or
• Events outside our reasonable control.

Unless a written data-recovery or data-preservation service has been specifically accepted, the service is directed toward diagnosing or repairing the device and not preserving its data.

To the fullest extent permitted by law, we are not responsible for data loss that was not caused by our failure to exercise reasonable care.

Customers should not submit the only existing copy of important personal, financial, business, legal, medical or sentimental information without first creating an independent backup.

9. Passcodes, Device Access and Privacy

The customer is responsible for providing accurate access credentials where access is reasonably required for diagnosis or testing.

Credentials may include:

• Device passcodes;
• Account passwords;
• Parental-control codes;
• Repair-mode access;
• Pattern locks; or
• Other necessary authentication information.

Where credentials are provided, the customer authorizes us to access the device only to the extent reasonably necessary to perform the approved service and post-repair testing.

Technicians may incidentally encounter notifications, photographs, messages, contact names or other personal content while testing a device. We will not intentionally inspect unrelated personal content except where reasonably necessary for the authorized service or required by law.

Customers should use repair mode, maintenance mode, guest mode or remove sensitive information where practical.

We may be unable to complete testing without the required credentials. Authorized diagnostic, labour or other charges may still apply where work has already been performed or reasonably attempted.

The customer remains responsible for remembering all credentials and for any account lock, activation lock, device-management restriction or security delay not caused by 3C-Easy Markham.

10. Pre-Existing Conditions and Limited Intake Inspection

An intake inspection is generally non-invasive and limited to conditions reasonably visible or testable before disassembly.

It may not reveal:

• Internal liquid damage;
• Corrosion;
• Board damage;
• Internal display damage;
• Microcracks;
• Bent or fatigued frames;
• Damaged screw mounts;
• Missing screws, shields or brackets;
• Torn or weakened flex cables;
• Previous adhesive alteration;
• Poor-quality prior repairs;
• Swollen batteries;
• Intermittent faults;
• Damaged connectors;
• Detached solder joints;
• Internal pressure damage; or
• Other latent or progressive conditions.

The absence of a condition from the intake record does not establish that the condition was absent before service where it could not reasonably have been detected during the initial inspection.

Photographs, videos, test results and written observations may be retained as part of the service record.

11. Hidden, Progressive and Pre-Existing Damage

Damaged electronic devices may continue to deteriorate during ordinary handling, charging, testing, disassembly or reassembly.

Components affected by impact, pressure, corrosion, heat, prior repair, manufacturing defects or age may fail when moved or disconnected even where reasonable care is used.

A failure that becomes apparent during service does not by itself establish that the service caused the underlying damage.

To the fullest extent permitted by law, we are not responsible for failures resulting from pre-existing, latent or progressive conditions that were not caused by our failure to exercise reasonable care.

If we cause separate damage through a failure to exercise reasonable care, the matter will be addressed subject to applicable law and the circumstances of the service.

12. Liquid-Damaged and No-Power Devices

Liquid-damaged and no-power devices carry an elevated risk of hidden and progressive failure.

The customer acknowledges that:

• The full condition may not be known before disassembly;
• Corrosion may continue after the device has dried;
• Multiple components may be affected;
• Cleaning does not reverse existing corrosion or electrical damage;
• A device may temporarily recover and fail again;
• Testing one circuit may reveal failure in another;
• Data recovery may be possible even when permanent repair is not;
• Battery connection or charging may cause an unstable device to fail further; and
• Successful operation during testing does not guarantee future reliability.

We do not guarantee successful or permanent restoration of a liquid-damaged, severely damaged or no-power device.

Diagnostic and authorized labour charges may remain payable even where repair is unsuccessful.

13. Motherboard and Microsoldering Services

Motherboard diagnosis and microsoldering involve elevated risk and may require removal of shields, chips, solder, underfill or other board materials.

The customer acknowledges that:

• Internal board damage may extend beyond the reported symptom;
• Damage may be concealed under shields, chips or multilayer board structures;
• Pads, traces, solder joints and internal board layers may already be weakened or missing;
• Previous repair attempts may reduce the likelihood of success;
• Some security-paired, serialized or encrypted components cannot be practically replaced;
• A repair may restore only limited functionality or permit temporary data recovery;
• Additional faults may appear after one fault is corrected; and
• No permanent repair or minimum operating period is guaranteed except as expressly provided by the applicable written warranty.

Where the agreed service is a repair attempt, diagnostic attempt or data-recovery attempt, authorized charges may apply to the work performed even where the device cannot be fully restored.

14. Batteries and Swollen Components

Lithium-ion batteries may present fire, heat, swelling, leakage and chemical risks.

The customer authorizes us to take reasonable safety measures where a battery or component appears unsafe, including discontinuing charging, isolating the device or declining further work.

A swollen battery may place pressure on the display, frame, back cover, internal components and adhesive. Removing or replacing it may reveal pre-existing damage.

We do not guarantee that a display, back cover or housing already affected by battery swelling can be removed or reinstalled without further failure, provided reasonable care is exercised.

Unsafe batteries and damaged electronic components will be handled in accordance with applicable safety and disposal requirements.

15. Water Resistance and Manufacturer Seals

Opening or repairing a device may disturb or permanently alter manufacturer adhesives, seals, gaskets and ingress-protection features.

Even where replacement adhesive or a new seal is installed, original factory assembly conditions cannot ordinarily be reproduced.

3C-Easy Markham does not guarantee water resistance, splash resistance or any manufacturer ingress-protection rating after a device has been opened or repaired.

The customer should treat every repaired or previously opened device as not water-resistant and avoid exposure to liquid, steam, excessive humidity and condensation.

16. Manufacturer Software, Pairing and Service Messages

Manufacturers may use software pairing, serialization, calibration, authentication or service-history systems that affect replacement-part functionality.

Depending on the device, repair and software version, the customer may experience:

• An unknown-part or non-genuine-part notification;
• A repair-history entry;
• Battery-health limitations;
• Loss or change of display calibration;
• Loss of True Tone or similar features;
• Camera, biometric or sensor limitations;
• Reduced access to calibration tools;
• Feature changes following a software update; or
• Other manufacturer-controlled warnings or restrictions.

Known limitations specific to the selected repair should be disclosed where reasonably applicable.

We are not responsible for a manufacturer introducing or changing a software restriction after the repair, unless the resulting issue is otherwise covered by the applicable warranty or law.

No repair automatically guarantees preservation of every manufacturer feature, calibration or service-history status unless expressly stated in writing.

17. Biometric and Security Features

Fingerprint recognition, facial recognition and other security features may involve paired, serialized or delicate original components.

We do not guarantee restoration or preservation of biometric functionality where:

• The biometric system was already damaged;
• The device has suffered impact, liquid or board damage;
• A required original component is missing or damaged;
• Manufacturer pairing prevents replacement;
• The customer declined related repair work; or
• The limitation was disclosed before authorization.

Nothing in this section excludes responsibility for damage caused by our failure to exercise reasonable care.

18. Screen Protectors, Cases and Accessories

Customers should remove cases, memory cards, SIM cards, styluses, charms and other removable accessories unless they are required for testing.

We are not responsible for unrecorded accessories that were not reasonably apparent at intake.

A screen protector may need to be removed or may be damaged during display diagnosis or repair. Unless expressly included in the approved service, replacement of a screen protector is not included.

The intake record should identify accessories left with the device where reasonably practical.

19. Repair Results and Turnaround Times

Any completion date or turnaround time is an estimate only unless expressly guaranteed in writing.

Completion may be affected by:

• Diagnostic complexity;
• Parts availability;
• Supplier or courier delays;
• Incorrect or defective replacement parts;
• Additional faults;
• Customer authorization delays;
• Manufacturer systems;
• Software restrictions;
• Required testing;
• Unforeseen technical difficulties; or
• Events outside our reasonable control.

We will make reasonable efforts to communicate material delays. A delay does not automatically entitle the customer to free work, cancellation after substantial work has commenced, or compensation for loss of use.

Where cancellation is permitted, the customer remains responsible for authorized work already completed and for parts or costs that were properly disclosed as non-refundable.

20. Special-Order Parts and Deposits

A deposit may be required for special-order, high-value or uncommon parts.

Before accepting a deposit, we will disclose the amount and any material cancellation or refund conditions.

Once a special-order part has been ordered, allocated, shipped, modified or made non-returnable, some or all of the deposit may become non-refundable to the extent disclosed and permitted by law.

The customer remains entitled to any refund or remedy required by applicable law, including where we cannot provide the agreed service.

Supplier availability and delivery dates are estimates and may change without notice.

21. Replaced and Removed Parts

Where required by applicable law, we will offer to return parts removed during the repair, and the customer may indicate when authorizing the repair whether they wish to receive them.

Some removed parts may not be returnable, including parts that:

• Must be returned to a manufacturer, supplier or distributor;
• Are subject to a warranty exchange;
• Are subject to a core return;
• Were replaced without charge;
• Contain hazardous or unsafe materials;
• Are required to be retained by law; or
• Cannot safely or lawfully be returned.

Where the customer declines the return of removed parts, the parts may be recycled, disposed of, retained for warranty processing or otherwise handled in accordance with applicable law.

The return of a removed part does not transfer ownership of any replacement part that has not been paid for.

22. Payment and Release of Devices

Payment is due when stated on the estimate, work order or invoice and, unless otherwise agreed, before the device is released.

We may require:

• The intake receipt;
• Customer identification;
• Proof of payment; or
• Written authorization before releasing a device to another person.

Subject to applicable law, 3C-Easy Markham may retain possession of a repaired device while authorized and properly payable charges remain outstanding.

A payment dispute or chargeback does not automatically cancel an otherwise valid debt or the customer’s obligations under the service agreement.

23. Unclaimed Devices and Storage

The customer is responsible for providing accurate contact information and responding to service and pickup communications.

Once service has been completed, declined, cancelled or discontinued, the customer must arrange pickup within a reasonable period.

If a device remains unclaimed, we may send notices using the telephone number, email address or other contact information provided by the customer.

Where separately disclosed and permitted by law, reasonable storage charges may apply after the stated collection period.

A device will not automatically become the property of 3C-Easy Markham merely because it remains unclaimed for 30 days.

Where authorized charges remain unpaid, we may exercise any right to retain, sell or otherwise dispose of the device only in accordance with the Repair and Storage Liens Act and other applicable law, including any required notice and waiting period.

Where no enforceable lien exists, an unclaimed device will be handled only in accordance with applicable law.

The customer remains responsible for keeping their contact information current.

24. Warranty Coverage

Repair warranty claims are governed by the applicable written repair warranty policy provided or made available at the time of service.

Accessory warranty claims are governed by the applicable Accessories Warranty Policy or manufacturer warranty.

Warranty coverage may vary according to:

• Device type;
• Part category;
• Service type;
• Product brand;
• Repair tier; and
• The specific written warranty accompanying the transaction.

Warranty service is subject to inspection and testing.

A later device failure is not automatically covered merely because it occurs after a repair. Coverage depends on whether the failure falls within the applicable written warranty.

Warranty exclusions may include, as stated in the applicable policy:

• Impact;
• Pressure;
• Cracking;
• Bending;
• Liquid exposure;
• Internal display damage;
• Tampering;
• Subsequent repair;
• Improper use;
• New or unrelated faults;
• Pre-existing board damage; or
• Damage caused by an excluded condition.

Nothing in a warranty policy limits any non-waivable right available under applicable law.

25. Independent Repair Provider

3C-Easy Markham is an independent third-party repair provider.

Unless expressly stated otherwise, we are not operated, sponsored, authorized or endorsed by Apple, Samsung, Google, Motorola or any other device manufacturer.

General differences associated with an independent repair, including properly disclosed part classification, software messages or manufacturer restrictions, do not by themselves establish defective parts or workmanship.

This section does not excuse a false representation, failure to provide an agreed service or breach of an applicable warranty.

26. Right to Refuse or Discontinue Service

We may reasonably refuse, suspend or discontinue service where circumstances include:

• Threatening, abusive, discriminatory or harassing conduct;
• Safety concerns;
• Suspected fraud;
• Disputed ownership;
• Illegal content or requested activity;
• Unsafe device condition;
• Unavailable or unsuitable parts;
• Technical limitations;
• Repeated non-response;
• Refusal to provide required authorization;
• Non-payment; or
• Non-compliance with reasonable store policies.

Where service is discontinued, the customer remains responsible for authorized work already performed and non-refundable costs properly incurred, subject to applicable law.

27. Children and Safety on the Premises

Children under the age of 12 must remain under the supervision of a responsible adult while on the premises.

We may ask a customer to remove any person whose conduct presents a safety concern, interferes with repair operations or substantially disrupts other customers.

28. Taxes and Pricing

Applicable taxes will be charged as required by law.

Unless otherwise stated, in-store repair prices may be quoted inclusive of applicable Ontario HST.

Accessories, retail products and other items may be priced before tax, as indicated at the time of sale.

The applicable invoice will identify the transaction price and tax treatment.

29. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

To the fullest extent permitted by law, 3C-Easy Markham will not be liable for indirect, incidental, special or consequential loss that was not reasonably caused by our failure to exercise reasonable care, including:

• Loss of use;
• Loss of business;
• Loss of revenue;
• Loss of profit;
• Missed appointments;
• Replacement-device expenses;
• Loss of opportunity; or
• Loss of data.

The customer is responsible for taking reasonable steps to reduce avoidable loss, including maintaining backups and arranging alternative access to essential communications or business systems.

This section does not exclude liability for fraud, wilful misconduct, gross negligence where it cannot lawfully be limited, or any other liability that applicable law does not permit us to exclude.

30. No Waiver of Consumer Rights

Nothing in these Terms is intended to exclude, restrict or modify any right, remedy, warranty or protection that cannot be waived under the Ontario Consumer Protection Act, 2002, its regulations or other applicable legislation.

Where these Terms conflict with a mandatory legal requirement, the mandatory legal requirement prevails to the extent of the conflict.

31. Electronic Communications and Records

The customer consents to receiving service-related communications by telephone, voicemail, text message, email or another contact method provided by the customer.

Electronic communications and records may be used to document:

• Estimates;
• Service updates;
• Customer instructions;
• Additional authorization;
• Approval or rejection of repair work;
• Pickup notices; and
• Warranty communications.

The customer is responsible for ensuring that the contact information provided is accurate.

32. Entire Agreement and Order of Precedence

The agreement for a transaction consists of these Terms together with the applicable intake form, estimate, work order, invoice, written authorization and warranty policy.

A device-specific written disclosure or specifically negotiated written term takes priority over a conflicting general provision in these Terms for that particular service.

The estimate or work order controls the approved scope of work, selected part category and authorized price.

The applicable warranty policy controls the duration and conditions of any written warranty.

No verbal statement changes the written agreement unless it is documented and accepted by an authorized representative of 3C-Easy Markham.

33. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue to apply.

34. No Waiver

A delay or failure by either party to enforce a provision does not permanently waive that provision or any other right.

35. Governing Law

These Terms and the related transaction are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario.

Nothing in this section prevents a customer from exercising a right to bring a claim or proceeding in another forum where applicable law permits or requires it.

Customer Acceptance

By signing an intake form, approving an electronic form, providing documented authorization or otherwise proceeding with an in-store transaction, the customer confirms that they:

• Have had an opportunity to review these Terms;
• Understand the approved scope of service and applicable charges;
• Have disclosed material information about the device where reasonably known;
• Authorize the approved diagnostic or repair procedures;
• Understand that damaged electronic devices may contain hidden or progressive faults; and
• Agree to the applicable estimate, work order, warranty policy and these Terms.

Customers who do not accept these Terms should not authorize or proceed with the service.