Smartphone Accessories Replacement Policy
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Important Consumer Rights Notice
Nothing in this policy is intended to limit or exclude any rights or remedies available under applicable consumer protection law, including the Ontario Consumer Protection Act, 2002 and, where applicable, any non-waivable legal warranty rights available to consumers in Quebec.
Certain eligible products may be replaced or, where appropriate, refunded depending on the nature of the issue and applicable law. Contact us for assistance.
1. Introduction
At 3C-Easy Markham, we are committed to providing high-quality smartphone accessories and a clear, transparent after-sales experience. This Replacement Policy outlines the circumstances in which eligible accessories may qualify for replacement in the event of defects or fulfillment issues. Please review this policy carefully before making a purchase.
Certain established brands, including OtterBox and ZAGG, may offer extended or manufacturer-backed warranties. For those brands, product registration and warranty claims must be submitted directly to the manufacturer, as 3C-Easy Markham is not authorized to process manufacturer warranty claims on their behalf.
👉 Please refer to Section 8 or the manufacturer’s official website for registration and claim instructions.
2. Warranty Period
Unless otherwise stated, eligible smartphone accessories are covered by a 90-day replacement warranty starting from the original date of purchase.
3. Eligibility for Replacement
A replacement may be available under the following circumstances:
Manufacturing Defects
The product is found to be defective or malfunctioning due to a manufacturing issue within the 90-day warranty period.
Shipping Damage
The product was damaged during transit and the issue is reported within 3 days of delivery.
Incorrect Item Received
The item received does not match the original order and the issue is reported within 3 days of receipt.
4. Exclusions
The following situations are not covered under this Replacement Policy:
Accidental or User-Induced Damage
Including, but not limited to, drops, impacts, liquid exposure, misuse, or improper handling.
Normal Wear and Tear
Cosmetic wear such as scratches, dents, discoloration, or other signs of regular use that do not affect functionality.
Unauthorized Repairs or Modifications
Products that have been altered, repaired, or modified by any party other than 3C-Easy Markham or the original manufacturer.
Loss or Theft
Lost or stolen items are not eligible for replacement.
Buyer’s Remorse
Change of mind, personal preference, or compatibility concerns after purchase.
Refunds
This policy is intended to govern replacement requests. Refunds are generally not offered under this policy unless otherwise required by applicable law or expressly approved by 3C-Easy Markham.
5. Replacement Request Process
To initiate a replacement request, please follow the steps below:
Contact Customer Support
Email us at support@3cez.ca within the applicable reporting period.
Please include:
- your order number or proof of purchase
- the product name
- a detailed description of the issue
Provide Supporting Evidence
Photos and/or videos showing the defect or damage may be required for assessment.
Return Authorization
If the replacement request is approved, return instructions will be provided.
👉 Please refer to our Return Policy page for full details.
Replacement Fulfillment
Once the returned item is received and inspected, an approved replacement will be processed and shipped at no additional cost. Standard processing time is 2 business days after inspection.
Failure to provide requested evidence, or failure to return the original item in the condition reasonably required for assessment, may result in denial of the replacement request.
6. Replacement Conditions
Replacements will be issued for the same model and colour, subject to availability.
If the original product is no longer available, a comparable product of equal or greater value may be provided.
Replacement items will carry the remaining balance of the original 90-day warranty period or a 14-day complimentary warranty period, whichever is longer.
All replacement requests are subject to inspection and verification by 3C-Easy Markham. Eligibility will be determined by 3C-Easy Markham acting reasonably and in accordance with this policy and applicable law.
7. Policy Updates
We may update this Replacement Policy from time to time. The version in effect at the time of purchase or claim submission, as applicable and subject to applicable law, will govern.
8. Brand Warranty Quick Links (Manufacturer-Handled Claims)
Some premium brands offer manufacturer-backed warranties that extend beyond our in-store replacement policy. These warranties are administered exclusively by the brand owners and may require product registration.
⚠️ Important Notice
3C-Easy Markham is not authorized to register products, approve claims, or issue replacements on behalf of manufacturers. All warranty claims for the brands listed below must be submitted directly to the manufacturer.
OtterBox
Warranty Type: Limited Lifetime Warranty
Registration Required: No
Claim Process: Online submission through OtterBox or by calling 1-855-688-7269
What You’ll Need:
- proof of purchase
- photos of the damaged product
👉 Warranty & Claims Page:
OtterBox Warranty
ZAGG
Warranty Type: Limited Lifetime Warranty (product-dependent)
Registration Required: Required
Claim Process: Online submission through ZAGG
What You’ll Need:
- proof of purchase
- photos of the damaged product
👉 Warranty Registration & Claims:
ZAGG Support
HyperGear
Warranty Type: Limited Manufacturer Warranty (varies by product)
Registration Required: Required
Claim Process: Online warranty request or contact with HyperGear customer support
What You’ll Need:
- proof of purchase
- product details
- photos or a description of the issue
👉 Warranty & Support Pages:
HyperGear Registration
HyperGear Returns
Blu Element
Warranty Type: Manufacturer Limited Warranty
Registration Required: Required
Claim Process: Direct contact with Blu Element support
What You’ll Need:
- proof of purchase
- product model
- description and photos of the issue
👉 Warranty & Support Pages:
Blu Element Support 1
Blu Element Support 2
Anker
Warranty Type: Manufacturer Limited Warranty (typically 18–24 months, product-dependent)
Registration Required: Not required
Claim Process: Online warranty claim through Anker
What You’ll Need:
- proof of purchase
- product serial number, if applicable
- description and photos of the issue
👉 Warranty & Claims Page:
Anker Exchange
UAG
Warranty Type: Limited Lifetime Warranty
Registration Required: Not required
Claim Process: Online warranty submission through UAG
What You’ll Need:
- proof of purchase
- photos of the product and damage
👉 Warranty & Claims Page:
UAG Warranty
Case-Mate
Warranty Type: Manufacturer Limited Warranty
Registration Required: Required
Claim Process: Online warranty request through Case-Mate
What You’ll Need:
- proof of purchase
- product information
- photos of the issue
👉 Warranty & Claims Page:
Case-Mate Warranty Form
General Notes on Brand Warranties
Manufacturer warranties may cover accidental damage, wear, or replacement fees, depending on the brand and product.
Warranty approval, processing times, and any replacement fees are determined solely by the manufacturer.
Shipping fees or handling charges may apply and are outside the control of 3C-Easy Markham.
Additional Notes
Manufacturer warranty terms, approval criteria, and replacement timelines are determined solely by the manufacturer.
Some manufacturers may require shipping or handling fees for warranty replacements.
3C-Easy Markham does not guarantee approval of any manufacturer warranty claim.
References to third-party manufacturer warranties are provided for customer convenience only. 3C-Easy Markham makes no representations or guarantees regarding manufacturer warranty coverage, approval, timelines, or outcomes.
Replacement fulfillment is subject to product availability. 3C-Easy Markham is not responsible for delays or inability to fulfill replacements caused by circumstances beyond its reasonable control, including supply chain disruptions or manufacturer discontinuation.
Statutory Rights
Nothing in this policy is intended to limit or exclude any rights or remedies that may be available to consumers under the Ontario Consumer Protection Act, 2002, any applicable legal warranty for consumers in Quebec, or other applicable consumer protection legislation. This policy applies in addition to, and not in substitution for, such rights.